Customer Success Analyst

CUSTOMER SUCCESS & RENEWALS 
Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching, and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
Are you a driven individual who loves to tackle sophisticated problems? Do you find joy in helping others achieve their goals and joining in their celebration? Does working for an industry-leading software company that offers flexible work hours, a hybrid/remote work environment, and a chance to explore a new career excite you? If the answer is yes to all of these questions, then THIS is the team for you!
We are looking for a Customer Success Analyst to join our Specialty Solutions Group, who look after 4 key products within Accruent, Maintain, observe, Sustain and Siterra.  Our goal within the group is to retain and grown our customer base. 

The  goal is to understand the challenges and opportunities that our customers face and is excited to coach them to positive outcomes with Accruent solutions! Working with a portfolio of our customers you will form close partnerships, outstanding mentorship, and interdepartmental collaboration at scale, as well as managing the successful  renewal for those contracts.   CSMs partner with customers to help them define goals that align with Accruent’s SaaS delivery capabilities to accomplish their objectives. CSMs engage with customers to drive the adoption of our solutions and realize value by exploring their needs and guiding them through an action-based success plan.
How You'll Make a Difference
As an effective Scaled Customer Success Analyst in the SSG Group, you will partner with our customers to facilitate a continuous cycle of goal setting, action planning, adoption, and value realization by:

• Providing tailored guidance and resources: Offering best practices, educational materials, and documentation specific to each customer's needs, enabling them to succeed efficiently.
• Proactively managing risks: Utilizing personal engagements and system telemetry to identify opportunities and risks, allowing you to promptly address them and expedite mutual value realization.
• Facilitating cross-functional collaboration: Acting as a liaison between customers and internal departments, fostering collaboration to accelerate customer goal attainment and solution adoption.
• Enhancing customer health: Applying internal processes to improve customer health, increase retention, and mitigate risks associated with high-volume accounts.
• Leveraging deep product knowledge: Understanding our solutions, features, and functions to identify how they can solve customer problems efficiently and build tailored solutions.
• Driving continuous value growth: Collaborating with customers through joint planning, problem-solving, and proactive engagement to continuously increase the value they receive from our solutions.
• Harnessing customer insights: Programmatically capturing customer needs and behaviours to inform decision-making, drive product innovation, and continuously improve our offerings.
• Sharing industry best practices: Recognizing and disseminating standard methodologies within our customer community to foster knowledge sharing and facilitate mutual success.
• Ontime  renewal management of contracts, working with the customers and AE’s to ensure success

What You'll Bring To The Table

• Experience with a solid understanding or experience in the industry.
• Experience in driving success with highly configurable software.
• Expert problem-solving skills.
• Experience working with CS software – Gainsight/Salesforce or similar
• A track record of collaboratively working with diverse teams to nurture relationships and achieve results.
• Communicate optimally and succinctly with savvy discernment.
• Comfort in navigating ambiguity within a range of varied customer organizations.
• Ability to manage multiple projects across a portfolio of customers.
• A love for learning and continuous improvement.

You'll Stand Out If

• Experience of retail industry / or knowledge of one or more of the products managed by the group
• industry/trade membership and/or recognition in retail or technology management.
• Strong executive presence and mature ability to articulate value to an Executive audience are required for senior-level positions 

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Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Accruent

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].