Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Team Description
As a Customer Success Analyst, you will have the opportunity to work and give support to the biggest and most important Travel Agencies and Airlines around the world with the best payments solutions in the travel industry and make them feel that travel payments are easy, seamless, efficient, and beneficial.
Role and Responsibilities
- Act as a liaison between the Help Desk and the Payments teams, ensuring smooth communication, issue resolution, and alignment on processes.
- Work closely with cross-functional teams to troubleshoot issues reported by the customers
- Conduct comprehensive assessments of customer payment processes to identify bottlenecks and vulnerabilities
- Work closely with internal teams to customize payment solutions according to customer specifications
- Work with customers to ensure compliance with industry regulations and data security standards
- Assist in the creation of internal documentation and training materials
- Manage customer relationships and serves as the primary point of contact for payment-related inquiries
- Deliver training sessions and workshops to educate customers on best practices in payment technology
- Develop, implement, and maintain internal reporting systems to monitor and analyse KPIs and other operational metrics.
- Ensure accuracy, consistency, and timely delivery of reports to support data-driven decision-making across the organization.
- Identify, design, and implement enhancements to internal workflows to increase operational efficiency, eliminate redundancies, and elevate the overall customer experience.
Qualifications and Education Requirements
- Advanced English level both verbal and written.
- Understanding of payment processing and tools.
- Experience with the Travel and/or Payment industry
- Knowledge and experience in process improvement.
- Experience in reporting and data analysis.
- Customer focus mindset.
- Exceptional communication ability
- Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes
- Strong interpersonal skills, comfortable engaging with senior team members and customers.
- Capable of managing and prioritizing several competing tasks
Nice to Have Skills:
- Knowledge of Operations area in Payments: KYB process, implementation and customer success / support.
- Knowledge on Payments and Travel Payments is a plus.
- Understanding of the Travel Industry and Strong Sabre Host/GDS/CRS/PSS skills.
Benefits that support you
We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to
support your well-being, growth and life outside work:
- Competitive pay and performance-based bonuses
- Flexible work options
- Comprehensive healthcare coverage
- Generous PTO and holidays
- Strong retirement planning support
- Family-friendly benefits
- Professional development opportunities
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
#LI-Hybrid#LI-CT1
Skills Required
- Advanced English proficiency, verbal and written
- Understanding of payment processing and payment tools
- Experience in the travel or payment industry
- Knowledge and experience in process improvement
- Experience in reporting and data analysis
- Customer-focused mindset
- Exceptional communication skills
- Strategic and analytical thinking
- Strong interpersonal skills and comfort engaging with senior colleagues and customers
- Ability to manage and prioritize multiple competing tasks
- Knowledge of payments operations, including KYB, implementation, and customer success or support
- Knowledge of payments and travel payments
- Understanding of the travel industry and strong Sabre Host, GDS, CRS, or PSS skills
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
