Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
As a Customer Success Analyst, you will have the opportunity to work and give support to the biggest and most important travel agencies around the world with one of the best payments solutions in the travel industry and make them feel that travel payments are easy, seamless, efficient, and beneficial.- Collaborate within the customer success team to deliver exceptional service, fostering transparency and trust with clients to cultivate long-lasting relationships.
- Ensure customers receive high-quality support and experience minimal downtime.
- Confirm first-level support is thorough, providing necessary training to achieve this.
- Coordinate with third-level support and technical partners (internal and external).
- Document all activities within the ticketing system, ensuring visibility and status updates across support levels.
- Analyse monthly resolution data to create reports and offer insights to commercial and product teams.
- Support SLA adherence and response-time metrics.
- Collaborate with the Sabre Payments Help Desk and external teams for special implementations and support initiatives.
- Manage complex help desk issues, ensuring timely resolution and delivery.
- Identify and communicate product customization needs to enhance the Sabre Payments Help Desk, working with product teams to meet customer expectations.
- Advanced English level both verbal and written
- Helpdesk or customer support experience
- Strong communication abilities
- Knowledge of the travel industry and GDS products is highly valued
- Quick adaptability to changing requirements, maintaining high-quality outcomes.
- Experience in process design and improvements
- Experience in designing and delivering trainings.
- Familiarity with API integrations
- Experience working with virtual cards, fintech or banking industry
- Salesforce proficiency
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-NG1Skills Required
- Advanced English level both verbal and written
- Helpdesk or customer support experience
- Strong communication abilities
- Knowledge of the travel industry and GDS products
- Quick adaptability to changing requirements while maintaining quality
- Experience in process design and improvements
- Experience designing and delivering trainings
- Familiarity with API integrations
- Experience with virtual cards, fintech or banking industry
- Salesforce proficiency
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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