Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Position Summary
As the AI Strategy & Agent Development Lead, you will serve as the technical architect and commercial partner for AI innovation within the Customer Success (CS) organization. This is a high-impact, hybrid role requiring a rare blend of engineering execution and executive presence. You will lead the end-to-end process of agent development—from identifying high-value commercial opportunities to hands-on prompting and maintenance—while acting as the primary spokesperson for AI initiatives to leadership. You will be the bridge between technical "build" teams and the CS organization, ensuring our AI roadmap directly solves for team capacity and physician needs.
Key Responsibilities
Commercial Partnership & Strategic Prioritization
Workflow Auditing: Partner deeply with CS leads and the Commercial team to map complex workflows, identifying pain points and high-value opportunities for AI agent intervention.
Stakeholder Alignment: Lead executive-level presentations and conversations to explain the progress, ROI, and organizational impact of AI agent initiatives.
Roadmap Strategy: Guide the prioritization of the AI roadmap by balancing technical feasibility with the most urgent needs of the CS and leadership teams.
Change Management: Act as the face of AI transformation, educating internal teams on how agents will augment their roles and improve the physician experience.
End-to-End Agent Development (The "Builder")
Hands-on Implementation: Serve as the primary architect for agent development, owning the end-to-end lifecycle including scoping, hands-on prompt engineering, and technical launch.
Prompt Engineering: Expertly iterate on LLM prompting to ensure outputs meet the high standards of accuracy and tone required for clinical and commercial excellence.
Cross-Functional Unblocking: Identify technical hurdles (data silos, system syncs) and pull in Engineering, Product, or BI teams to provide the necessary infrastructure for your agents.
System Integration: Collaborate with Lab data teams to ensure the "Unique Identifiers" (Primary Keys) are sound for agent logic across platforms.
Efficacy, Validation & Maintenance
"Ground Truth" Ownership: Establish the "Ground Truth" for every agent to prove to clinical and executive stakeholders that AI outputs are reliable and safe.
Performance Monitoring: Proactively identify and mitigate "drift" (e.g., agents failing to recognize new assays) and partner with Engineering for long-term technical fixes.
Success Metrics: Define and report on sophisticated KPIs—such as Deflection Rate, CSAT, and Capacity Reclaim—to quantify the commercial impact of your builds.
Qualifications
Education & Experience
Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field.
Experience: 3–5 years in a technical strategy, solutions engineering, or AI development role.
Leadership: Proven experience leading executive-level conversations and translating complex technical roadmaps for non-technical stakeholders.
Technical Skills
The "Builder" Skillset: Demonstrated experience building and deploying AI agents or automated systems. Strong Prompt Engineering skills are essential.
Data Mastery: Advanced SQL skills for data extraction and performance auditing; expertise in Excel/Google Sheets for complex modeling.
Nice to Have: Direct experience with Salesforce (SFDC) or similar CRM architecture to understand how agents can best integrate with existing customer workflows.
Core Competencies
Commercial Acumen: Ability to understand business drivers and identify how AI efficiency translates into growth and customer retention.
Communication: Exceptional presentation skills; ability to command a room and influence senior leadership on technical investments.
Solution Mindset: A proactive approach to troubleshooting "Primary Key" or logic errors and finding technical workarounds.
#LI-DA1
Chi - $140,000-190,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 3-5 years in a technical strategy, solutions engineering, or AI development role
- Experience leading executive-level conversations
- Demonstrated experience building and deploying AI agents or automated systems
- Advanced SQL skills for data extraction and performance auditing
- Expertise in Excel/Google Sheets for complex modeling
- Direct experience with Salesforce or similar CRM architecture
What the Team is Saying
Tempus AI Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage spans medical, dental, vision, life/AD&D, short‑term disability, mental‑health/EAP, FSAs, and even pet insurance. Feedback suggests this breadth meets core needs for many employees.
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Wellbeing & Lifestyle Benefits — On‑site cafeteria meals, stocked snacks, an on‑site barista, commuter benefits, gym discounts, ERGs, and regular events enhance daily experience, especially at Chicago HQ. Feedback suggests these amenities add tangible value for those working regularly on‑site.
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Parental & Family Support — Parental leave and an onsite Mother’s Room are highlighted, alongside hybrid work in many roles. Feedback suggests these supports help work‑life integration for caregivers.
Tempus AI Insights
What We Do
We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time, connect patients with therapies and clinical trials, and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data, Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology, neurology, psychiatry, cardiology, and beyond—transforming how care is delivered and therapies are developed. At Tempus, every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information, visit tempus.com.
Why Work With Us
We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building, and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.
Gallery
Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
