SAFE Security

Customer Success Advisor

Posted 7 Days Ago

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Hiring Remotely in Venezuela

Remote

Senior level

Cybersecurity

The Role

The Customer Success Advisor manages the entire customer journey, acts as the voice of the customer, builds relationships with C-level executives, and measures success metrics. They provide expertise in cybersecurity and assist clients in achieving self-sufficiency while collaborating with engineers to resolve deployment issues.

Summary Generated by Built In

At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.

We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.

Core Responsibilities:

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
Acts as the ‘voice of the customer’ inside the company
Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
Owns metrics such as GRR, NRR, and value realization
Becomes a SAFE platform expert and helps customers become self-sufficient
Assists in identifying and documenting best practices and ensuring customer environments align with them
Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
Communicates and tracks customer product enhancements with SAFE Product Management

Essential Skills/ Qualifications/ Experience:

Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
Empathy with the customer; listening power
Strong project management skills - super detail-oriented and disciplined
5+ years of experience in risk consulting, management consulting, and customer success
Takes an advisory approach to large Fortune 1000 customers
Track record of delivering on customer success metrics
Confidence in being an advisor to the CXOs
Comfort with building, ambiguity, and high growth chaos in a startup environment
Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀

Top Skills

Cyber Risk

Cybersecurity

Security Compliance

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The Company

HQ: Palo Alto, CA

403 Employees

Year Founded: 2012

What We Do

Safe Security is a pioneer in the “Cybersecurity and Digital Business Risk Quantification” (CRQ) space. It helps organizations measure and mitigate enterprise-wide cyber risk in real-time using it’s ML Enabled API-First SAFE Platform by aggregating automated signals across people, process and technology, both for 1st & 3rd Party to dynamically predict the breach likelihood (SAFE Score) & $$ Value at Risk of an organization

Headquartered in Palo Alto, Safe Security has over 200 customers worldwide including multiple Fortune 500 companies averaging an NPS of 73 in 2020.

Backed by John Chambers and senior executives from Softbank, Sequoia, PayPal, SAP, and McKinsey & Co., it was also one of the Top Contributors to the National Vulnerability Database(NVD) of the U.S. Government in 2019 and the ATT&CK MITRE Contributor in 2020.

The company, since 2018, has also been working with MIT in joint research for the development of their SAFE Scoring Algorithm. Safe Security has received several awards including the Morgan Stanley CTO Innovation Award.