Location: El Paso, USA | Office First
Employment type: Full-time
About the teamOur Customer Success team is the engine behind long-term merchant growth — ensuring that every business that chooses SumUp doesn't just get started, but truly thrives. This is a brand-new role, created to close a real gap: right now, merchants move through sales, underwriting, and onboarding without a single dedicated owner guiding them through. You'll change that. As our first CSM Activation Specialist in El Paso, you'll own the merchant journey from the moment a sale closes through the first 90 days — building a function from the ground up and setting the standard for what great merchant activation looks like at SumUp.
What you'll do- Own the full merchant journey from sale completion through Day 90, including underwriting follow-up, installation, onboarding, and product activation
- Deliver hands-on product training and drive early adoption, ensuring every merchant reaches their first transaction as quickly as possible
- Monitor merchant health scores and engagement signals, identifying and resolving risks before they become cancellation requests
- Coordinate across Sales, Underwriting, Support, and Product teams to remove onboarding obstacles and create a seamless merchant experience
- Maintain accurate account milestones, risks, and outcomes in Salesforce, and lead the 90-day success review before transitioning merchants to Account Management
- Experience managing end-to-end customer onboarding or customer success in a high-volume environment, with a track record of driving product adoption.
- Strong proficiency with CRM tools — ideally Salesforce — and a data-driven approach to prioritizing accounts and tracking outcomes.
- Ability to deliver clear, engaging product training to non-technical users across written, verbal, and virtual channels.
- Comfort coordinating across multiple internal teams simultaneously, without direct authority, to move things forward.
- A proactive, self-directed mindset — you spot risks early, act before being asked, and thrive in ambiguous, fast-moving environments.
🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our El Paso office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
🏖 Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, quarterly Wellness Days, and special leaves
🏥 Health and life coverage: medical coverage via Cigna & Kaiser, plus life insurance
💼 Financial security: 401(k) retirement scheme with matching (100% on first 1%, 50% on 2–6%)
🌴 Break4me: 1-month sabbatical after 3 years of service🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Compensation: This position pays $20/hr to start + our tremendous benefits ⬆️
About SumUp
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
#SumUpUSA
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Experience managing end-to-end customer onboarding or customer success in a high-volume environment, driving product adoption
- Proficiency with CRM tools
- Familiarity with Salesforce
- Ability to deliver clear, engaging product training to non-technical users across written, verbal, and virtual channels
- Ability to coordinate across multiple internal teams without direct authority
- Proactive, self-directed mindset; ability to spot risks early and act in ambiguous, fast-moving environments
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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