The Role
Drive retention and expansion for enterprise customers by scaling onboarding, adoption, and expansion processes. Partner with sales, product, and support to resolve escalations, demonstrate ROI, gather product feedback, and lead advocacy. Conduct business reviews and support on-site meetings and events.
Summary Generated by Built In
Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!
About Picus
Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.
The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation.
The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 98% recommendation in Gartner Peer Review.
About The Role
Picus Security is looking for a seasoned, hardworking, and overachieving Customer Success Account Manager (CSAM) with proven experience and a passion for executing value-driven security solutions. You will be responsible for retention and expansion of our platform capabilities within our Enterprise customer base. The CSAM will drive customer value and contribute to the overall sales team and business success. This position requires that the candidate be an industry subject matter expert with business acumen.
The role will align with the Regional Sales VP, Technical Director, Product Management, as well as supporting roles in Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will work within our Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers while aligning with Partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration.
What You'll Do
- Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
- Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
- Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations.
- Provide customer-driven feedback on product enhancements and feature requests
- Willing to travel within the US for on-site customer meetings, training sessions, and key industry events
What You Have
- BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
- At least five (5) years of experience working within a Sales Engineering or Customer Success role
- Demonstrated success building executive relationships and driving strategic account planning
- Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
- Experience managing complex customer lifecycles from onboarding through renewal and expansion
- Demonstrated ability to be consultative, proactive, and outcome focused
Working at Picus
Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels.
Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth.
Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.
Be part of a global remote team who is taking on Exposure Validation and a growing market segment.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company’s employment policy.
Skills Required
- BS degree or equivalent experience in Security, Cloud, or Network Systems
- At least five (5) years in Sales Engineering or Customer Success
- Proven success building executive relationships and strategic account plans
- Broad technology experience: risk visibility/prioritization, cloud architecture, networking, security
- Experience managing complex customer lifecycles from onboarding through renewal and expansion
- Consultative, proactive, outcome-focused approach
- Willingness to travel within the US for customer meetings, training, and events
- Subject matter expertise in security with strong business acumen
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The Company
What We Do
Picus Security is the pioneer of Breach and Attack Simulation (BAS). The Picus Complete Security Control Validation Platform is trusted by leading organizations worldwide to continuously validate the effectiveness of security controls against cyber-attacks and supply actionable mitigation insights to optimize them. Picus has offices in North America, Europe and APAC and is supported by a global network of channel and alliance partners. The company is dedicated to helping security professionals become more threat-centric and via its Purple Academy offers free online training to share the latest offensive and defensive cybersecurity strategies. Find more here: https://www.picussecurity.com/
