Customer Success Manager

Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.

Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.

Please submit your applications and resume in English.

As a Customer Success Manager at Infiterra, you will manage the entire customer relationship lifecycle—from onboarding and adoption to long-term retention and expansion. This position is ideal for individuals who excel at consultative problem-solving, structured delivery, and strategic account management.

You will collaborate closely with customers to understand their business goals, operations, define success metrics, and embed Infiterra’s platform into their daily workflows to deliver measurable results. Your approach will involve more than execution: you will challenge assumptions, reframe requests, and guide customers toward scalable, impactful solutions.

Onboarding & Enablement

• Lead customer onboarding and implementation to ensure seamless rollout across teams and business units.

• Serve as a consultant by uncovering business drivers, challenging requests, and guiding customers to sustainable solutions.

• Deliver training and enablement sessions to drive robust product adoption.

Account Ownership & Value Management

• Maintain ongoing customer relationships post-onboarding.

• Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.

• Monitor product adoption, usage, and customer health indicators.

Retention & Expansion

• Proactively identify and address retention risks.

• Develop and pursue expansion and cross-sell opportunities in collaboration with the Sales team.

• Own renewal processes and ensure clear, measurable value realization for customers.

Internal Collaboration

• Represent the voice of the customer, providing structured feedback to Product and Support teams.

• Partner closely with Sales to ensure smooth transitions and aligned account strategies.

• 4+ years of experience in Customer Success, Consulting, or Account Management within a B2B SaaS environment.

• Proven track record of owning customer accounts end-to-end, including onboarding, QBRs, renewals, and expansion.

• Demonstrated consultative approach with the ability to challenge customer thinking and reframe requests based on business value.

• Experience navigating complex SaaS products and multi-stakeholder environments.

• Confidence engaging with senior stakeholders and C-level executives.

• Willingness to travel as needed.

• English: Professional fluency

• German: A very strong plus

• Spanish: A very strong plus

• Fully remote work

• Work-from-anywhere scheme (travel and work)

• Flexible working hours

• Learning & development budget

• Collaborative, tech-driven team culture with international diversity

If you feel you’re a great fit, please apply!
We’d love to hear from you!

All applications will be treated confidentially. Due to the high volume of applications, only shortlisted candidates will be contacted for an interview.

As part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.