Customer Strategy Manager

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How will you make history here...

The Customer Strategy Manager is responsible for leading strategic Business Unit initiatives to ensure strategies deliver AOP goals and JBP commitments with our customers.  Critical leadership and liaison role between Campbell Snacks Sales and the Brand Business Unit.  Work collaboratively with the division brand teams to deliver Big Bet and limited time offer commercialization and strategy.  

What you will do...

The Customer Strategy Manager will interact regularly with Sales, Brand/ Shopper Marketing, Revenue Management, Category Management, and Shopper Insights to support strategic customer plans.  This position is responsible for business and category-focused commercialization, demand forecasting & trade management supporting commercial plans. 
•    Own and lead the annual planning process – ensure we are incorporating the customer voice, delivering on customer requirements and elevate initiatives, as required, to address/contingency plan against gaps to plan 
•    Partner with customer teams to build quality plans in alignment with both customer and Campbell Snack multiyear strategic growth initiatives.   
•    Co-create annual brand and sales executional strategies alongside Sales Leadership, Marketing and Category Strategy partners 
•    Lead Sales voice with Marketing Directors to ensure Big Bet Innovation strategies are developed with the voice of the Customer and are executed seamlessly - including setting reasonable targets across key KPI's, ensure the vitality & attractiveness of the proposition, meets big bet criteria, and drives category growth 
•    Be the sales voice in Portfolio Management Review (PMR) and Commercialization (Gating) across all Innovation projects for brand(s) of responsibility  
•    Lead compelling selling stories to support innovation launches and key drive event windows  
•    Partner with Revenue Management and Brand on multiyear price pack architecture strategy and executional plan  
•    Manage and provide solutions to supply chain and logistics headwinds and opportunities  
•    Prioritize available product across Customers and build/execute Customer allocations where needed 

Job Complexity: 
•    Works with many cross-functional groups or teams at the customer, customer team, and headquarter level (e.g., Sales teams, Marketing, Category Management, Revenue Management, Finance, Shopper Insights) 
•    Understands the unique characteristics and challenges of various retail channels and retailers and their implications and opportunities within the Business Unit 
•    Synthesizes multiple data sources to develop clear strategic initiatives and compelling selling stories 
•    Ensures continuous skill building within the function through the introduction of new tools and practices to attain and maintain strategic outlook  

Who you will work with...

The Customer Strategy Manager will interact regularly with Sales, Brand/ Shopper Marketing, Revenue Management, Category Management, and Shopper Insights.

What you bring to the table...

•   Bachelor's Degree Required 
•   8+ years of related experience (e.g. Customer Strategy, CPG, Sales, etc.)
•   Strong verbal and written communication skills, including public speaking 

It would be great if you have...

•    Change Leadership
•    Strong influencing skills – specifically within a matrix organization 
•    Works well autonomously, self-starter 
•    Strong prioritization skills and business agility; strong ability to change and flex planning (resourcing, budgets, etc.) to optimize against opportunities 
•    Communication Skills – Business Writing and Presentation 
•    Negotiation Skills 
•    Strategic Thinking 
•    Advanced analytics 
•    Strong understanding of P&L drivers 
•    Category Management/ Insights

This role is a HQ role. Hybrid 3 days a week out of Camden, NJ WHQ office.

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between 

$94,200-$135,400

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.