Customer Solutions Specialist

Salary range is:

$56,930.88 - $75,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The RoleThe Customer Solutions Specialist (CSS) is a key member of the ASG Market Implementation Team, responsible for implementing and training customers on CCC ONE Estimating, Repair Workflow, and related Add-On applications. This role requires a high degree of self-guidance when working with CCC customers and internal resources. While implementations will be scheduled, the CSS is expected to manage additional worklist items through self-scheduling. Additionally, CSS may participate in smaller projects such as multi-shop trainings, license changes, and sales campaign support.

 

Key Responsibilities:

• Product Training: Deliver product training via telephone to new and existing customers.
• Customer Training: Train customers on upgrades, new products, and product updates.
• Customized Training: Tailor training to the workflow needs of particular customers.
• Remote Support: Provide remote problem-solving to customers.
• Software Installation: Remotely install and configure software on various customer PCs.
• Problem Identification: Identify and communicate hardware and software problems, documenting them for others in the organization.
• Procedural Adherence: Follow departmental schedules and procedures, including updating reports.
• Presentations: Conduct video/audio presentations through electronic media as required for business purposes.

 

Requirements:

• Communication Skills: Strong interpersonal skills, including written and verbal communication.
• Self-Motivation: Motivated self-starter with the ability to manage a dynamic training schedule.
• Time Management: Excellent time management skills.
• Education: Bachelor's degree or equivalent experience.
• Industry Knowledge: Collision/automotive industry experience, particularly in a repair facility or similar position, is a plus.
• Technical Skills: Technical/computer proficiency preferred.
• Training Experience: Experience with conducting remote/webinar training preferred.
• Travel: This is not a traveling position.

 

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.