Client Solutions Specialist (Government)

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Why Probe CX?

• Dynamic Environment: Thrive in a fast-paced and supportive workplace where you can level up your customer service skills.

• Career Growth:  Start with entry-level calls and progress to increasingly complex tasks, gaining experience and honing your skills. Many of our Team Leaders, Trainers, and Operations Managers began their careers as Customer Service Consultants. Your growth is our priority.

• Impactful Work: Be the first point of contact for a diverse range of customers, including the public and businesses, and make a real difference in their lives.

• Great Culture: Join a vibrant team with a culture rooted in fun, respect, integrity, innovation, and transparency. 

• Be Part of Something Big: Become one of Springfield's largest employers and contribute to the success of our government client.

About the role
As a Client Solutions Specialist for our Government client at Probe CX, you will play a vital role in delivering high-quality customer service to the Australian public. Working in our contact centre in Springfield, Queensland, you will be the friendly voice on the other end of the line, helping everyday Australians and Businesses navigate government services and address their queries and concerns.

What you'll be doing

• Respond to inbound calls from customers, providing exceptional service and problem-solving skills

• Accurately record customer information and log details of interactions in our CRM system

• Research and provide detailed information about government programs and processes. All information at your fingertips with an in depth knowledge base

• Maintain a positive, empathetic and professional attitude at all times

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers

• Strong problem-solving and critical thinking abilities to address customer queries effectively

• Commitment to delivering outstanding service and exceeding customer expectations

• Flexible and adaptable to changing priorities and a fast-paced environment

• Knowledge of government services and programs would be highly regarded

• Must be an Australian Citizen and have a 5 year footprint in Australia

• Able to work rotating shift with available Monday to Friday 8:00 am to 8:00 pm

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. 

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life.  Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!