Customer Solutions Specialist

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

About the Role

As a Customer Solutions Specialist, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

What you will be doing 

• Handle inbound and outbound contacts (as required) within the required time frame

• Arrange payment plans

• Manage Customer Direct Debits

• Meet required standards of quality

• Meet attendance requirements in line with contract and company policies

• Others KPI’s as required

Role details:

• Monday to Friday 7:00 am to 7:15 pm Rotating Roster (No weekends or Public Holidays!)

• Multiple Full Time Positions available (38 hours per week)

• Paid training: 12 days training followed by 6 weeks nesting full time and on site.

• Location: Davidson Terrace Joondalup WA

• Hybrid (3 days office 2 days at home) working model after nesting period and KPI's met

• Australian Based Role

About you 
 

Whether you're new to customer service or contact centers, we value your diverse background. Your ability to build genuine connections over the phone and uphold compliance standards sets you apart. Your commitment to delivering exceptional experiences, even when navigating complex inquiries, is inherent to you. Your adaptability and willingness to learn make you a welcome addition to our team. Tech-savvy and an active listener, you seamlessly multitask between systems.

To be successful in this role, you will

• Have ability building a relationship with customers over the phone, delivering exceptional customer experiences consistently 

• Adhere to comprehensive compliance standards

• Effectively handle and resolve complex enquiries

• Demonstrate resilience and flexibility in all customer interactions

• Competently use technology and multitask between different systems while actively listening

• Complete a National Police Clearance

• Have full work rights to work within Australia for at least 12 months

What we can offer you 

• Comprehensive paid training.

• Diverse and inclusive work environment, where our collective strengths empower us.

• Unlimited access to a trusted mental health and wellbeing platform.

• Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

Our promise to you

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!