Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Job Overview
Are you ready to make your next career move to join our team as our Customer Solutions Specialist for KONE Americas in KONE Moline, IL?
- Do you enjoy supporting Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly?
- Does working with field operations on installation processes and field support motivate you?
- Do you thrive in a work environment that prioritizes projects reviewed fulfills the codes, regulations, and safety requirements?
- Are you skillful with technological tools such as MS office, Excel, and Word?
- Do you demonstrate a passion for quality and results?
- Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Customer Solutions Specialist, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring minimum 5+ years of relevant Engineering experience. You will also use the knowledge gained through your Bachelor’s degree (Engineering or another relevant field) or several years experience in elevator business field operations.
Hiring requirements
- Engineering / Business / Technical background
- Good understanding of KONE product applications, and order engineering processes.
- Product application experience.
- Good analytical skills.
- IT literacy. Fluent in MS Office, Excel, and Word skills.
- SAP knowledge
- Experience of elevator industry and capability to survey and assess existing equipment.
- Good communication skills, both written & spoken.
- Customer focused with excellent attention to detail.
- In-depth understanding of KONE elevator products and processes.
- Basic knowledge of competitors’ technical solutions
- Knowledge of supply engineering
- Project Management Skills
About KONE
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation:
- We value your authentic self.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation
- We care about the communities where we live and work.
Just some of our many benefits include:
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
Annual Base Pay Range:
The hiring range for this role is $99,900 – $131,145. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams!*
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.
Read more on www.kone.com/en/careers/
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- At least 5 years of relevant engineering experience
- Bachelor's degree in Engineering or another relevant field, or several years of experience in elevator business field operations
- Engineering, business, or technical background
- Understanding of KONE product applications and order engineering processes
- Product application experience
- Good analytical and problem-solving skills
- IT literacy and fluency with Microsoft Office, Excel, and Word
- SAP knowledge
- Elevator industry experience and ability to survey and assess existing equipment
- Strong written and verbal communication skills
- Customer-focused approach and excellent attention to detail
- In-depth understanding of KONE elevator products and processes
- Basic knowledge of competitors' technical solutions
- Knowledge of supply engineering
- Project management skills
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
