Customer Solutions Representative

SHIFT

Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday – Friday.

RESPONSIBILITIES

Call Handling & Order Processing

• Serve as a trusted point of contact for customers and sales staff.
• Respond to customer inquiries via phone or email in a timely manner.
• Provide accurate information about product availability, lead times, and shipment tracking information.
• Conduct outbound calls to follow up on customer issues.
• Accurately place product orders per customer’s request.
• Coordinate with other departments to verify availability of product.
• Recommend product selection of equipment and blades.

Administrative

• Manage assigned case inventory in CRM system.
• Respond to email correspondence from customers or sales team.
• Retrieve and send invoice or packing lists as requested.
• Process credit memos.

Issue Resolution

• Research shipping information and resolve the order to conclusion.
• Actively maintain communication with the sales team regarding customer problems.
• Provide basic technical guidance on products.
• Manage back ordered products to ensure a timely delivery of product.

CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE

• Solid working knowledge of a call reporting management (CRM) system
• Solid working knowledge of phone operating system.
• Ability to read schematics and illustrated parts list.
• Solid knowledge of Microsoft Office products, specifically Excel and Word.

EDUCATION & EXPERIENCE

• High school degree or equivalent
• Excellent verbal and written communication skills.
• At least 3-5 years' previous work experience balancing call center and data entry.

WE OFFER

• A competitive hourly rate.
• PTO and sick time paid after 90 days.
• A full benefits package, including medical/dental/vision insurance, at date of hire.
• “1st Time Home Buyers” program.
• An education assistance program.
• A 401(k) with matching and no vesting.
• An employee purchase discount on Husqvarna products.
• Paid parental leave up to 12 weeks.

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. We are looking to expand our Center of Excellence where we work with customers in both the US and Canada.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.