Customer Solutions Partner

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Customer Solution Partner (CSP) is a pivotal role where you will collaborate with Sales to articulate Coupa’s approach, methodology, and scope for delivery projects, emphasizing early value delivery. In this strategic position, you will collaborate closely with partners, challenging and shaping proposal estimates and plans. You will assemble Coupa's part in proposals, encompassing scoping, estimating, and costing.

What you will do:

• Identify, qualify, develop, and close new service engagements in collaboration with Account Managers/Sales
• Actively participate in sales cycles, covering all aspects of Coupa services
• Design, estimate, and/or scope engagements, both directly and through partners
• Support the development of customized service offerings to meet client needs
• Provide feedback to the Solution Delivery Team on the suitability of existing packages to customer needs, supporting continuous improvement

What you will bring to Coupa:

• Proven experience selling consulting projects, solutions, or managed services for a Software/SaaS firm, with expertise in procurement and accounting processes
• Background in managing services engagements for large, multinational customers, demonstrating success with executive-level prospects and C-level executives
• Credible at all levels, adept at building strong relationships internally with customers and partners
• Structured and rigorous, yet solutions-minded and service-oriented, with a track record of sales overachievement and proficiency in tools like Salesforce, Excel, Word, OpenAir, or similar

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At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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