Customer Solutions Manager

*Please apply using an English CV*

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

For our Integrated Solutions team in Southwest Europe, we are looking for a Customer Solutions Manager based either in Spain or France.

What we offer:

Be part of one of the largest integrator of container logistics in the world. Be part of a team that truly influences the supply chain of the biggest companies world-wide.

We offer you an exciting global career at the forefront of world trade. Thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. You will be eligible to flexi-work from home and multiple benefits from our company.

Summary of role:

The ideal candidate is an experienced supply chain/logistics professional that can create independently value propositions for complex integrated solutions for wide range of clients. Preferably, the candidate has Retail/FMCG or Chemicals/Technology experience.

To execute this role successfully, the candidate needs to be able to hold mature senior client conversations in Spanish/English or French/English on end-to-end supply chain topics, help clients improve their supply chain by designing integrated logistical solutions based on customer needs and pain points

Responsibilities:

· Build and lead cross-functional pursuit teams (Sales, Product, IT/Integration, Value Engineering, Solution Engineering) and jointly work with the Opportunity owner (Sales) on driving team through the commercial/OMEB process

· Coordinate across Areas, Regions and Functions for global solution pursuits. Coordinate and aligns with design teams and functions in relation to resources and specific cross-regional pursuits.

· Lead client workshops with support of Sales and Product to identify customer needs and pain points, validate As-is state and proposed To-be solution with clear ROI projection and benefits (both qualitative and quantitative).

· Capture customer requirements, value concepts, scope and terms, working closely with Product teams to ensure requirements are met, if not, design solutions to meet requirements.

· Execute project management and planning (PMO) during every pursuit. This includes organizing pursuit team meetings, managing internal stakeholders and prepare progress

and stakeholder reports, where required. Maintain action tracker and follow up action owners.

· Create value propositions for complex integrated solutions for clients. Ensure efficiency by effective re-using previously developed solutions.

· Support the development of commercial response documentation (ie rate sheets, client questionnaires, value propositions)

· Prepare financial projections and attractiveness assessments and negotiation scenarios jointly with Sales and Product

· Ensure commercial process is adhered to during every pursuit.

· Ensure OMEB is executed effectively on every pursuit team

· Remains informed about the BU's as well as industry best solution practices.

Requirements:

· +10 years of professional experience preferably management consultancy (Supply Chain and/or Logistics) or previous customer solution design role in logistics industry

· Retail/FMCG or Chemicals/Technology.

· Commercial experience

· Bachelor´s and Post-graduate degree in business or Supply Chain/Logistics

· The ideal candidate is “customer obsessed”, commercially oriented and has an entrepreneurial mindset.

· Has excellent communication and social skills (needs to interaction with senior stakeholders)

· Orchestrates and leads a pursuit team between 5-15 individuals

· Is data-driven, analytical, and action-oriented mindset

· Ability to travel internationally (mainly Southwest Europe) on a frequent basis. Short business trips on a monthly basis.

· Fluent in English and Spanish or English and French (written & spoken).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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