Customer Solutions Manager

Responsible for development and evolution of the end-to-end value proposition per segment/per vertical based on identified customers’ needs and supported by
insights from marketing, resulting in market differentiated customer solutions
growth through high quality customer solutions

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Develop: Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development. 

• Identify cross vertical value elements when building products on area level (both standard & customized) 

• Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development 

• Work with product teams to develop solutions by providing customer insights, captured from frontline and client engagements

Scale & Apply solutions: Bundling of global and local value propositions into relevant customer solutions

• Do resource prioritization – Access customer needs against Maersk capability to develop a solution 

• Bundle products, replicate solutions and scale up existing solutions 

• Ensure the value proposition is completed and in good standard before submitted to customer

Institutionalize: Thought Leadership, Collaboration & Best practice sharing

• Develop customer use cases based on vertical insight to drive growth 

• Build a library of successful value propositions and share best practices 

• Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals 

• Coach account owners around L&S selling

Competencies required:

• Minimum 5-year experience in logistics and supply chain, with the overall understanding/ knowledge across logistics products.

• Logistics and Supply chain expertise

• Functional management skills & influencing skill; Collaborative Stakeholder management

• Good command in English

• Interpersonal Skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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