Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognition by Forbes, Corporate Knights for clean capitalism and others.
Job Title: Customer Solutions Management – PM (Modernization)
Location: Moline, IL
Are you an elevator modernization expert looking to make a greater impact?
KONE is seeking a highly skilled Customer Solutions Management – PM to support our Modernization business by providing technical expertise, solution development, tendering support, and project consultation for complex elevator modernization opportunities across North America.
This position serves as a key technical partner to our Front-Line sales and operations teams, helping develop modernization solutions that meet customer requirements while ensuring technical feasibility, code compliance, operational efficiency, and business profitability. Unlike a traditional construction or PMO project management role, this position focuses on technical solution development, modernization planning, tender support, value engineering, and project booking activities throughout the customer sales and delivery process.
JOB OVERVIEW:
As a Customer Solutions Management – PM you will act as a subject matter expert supporting modernization projects from opportunity evaluation through project booking and implementation planning.
KEY RESPONSIBILITIES:
Modernization Solution Development
Analyze customer modernization requirements and existing elevator equipment conditions.
Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
Support Front Line teams in identifying optimal modernization strategies for complex applications.
Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.
Technical Sales & Tendering Support
Provide technical expertise throughout the modernization tendering process.
Review modernization specifications and determine product compatibility and application requirements.
Develop technical proposals and costing recommendations.
Support pre-tender and pre-booking reviews for complex modernization opportunities.
Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.
Project Booking & Technical Coordination
Manage technical project documentation and booking processes.
Review and organize engineering drawings, specifications, surveys, and related project records.
Partner with Front Line teams to ensure required documentation is complete and technically accurate.
Support order engineering processes and project handoff activities.
Maintain organized project information and reporting related to modernization support activities.
Technical Consulting
Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
Participate in planning, design, specification, and project review meetings.
Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
Help resolve technical challenges associated with existing equipment modernization projects.
Required Qualifications
Minimum 8 years of experience within the elevator industry.
Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications.
Strong understanding of elevator modernization methods and existing equipment assessments.
Demonstrated experience supporting technical solutions, tendering, estimating, or project planning activities.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications, particularly Excel and Word.
Ability to travel as business needs require.
Preferred Qualifications
Bachelor's degree in Engineering, Business, Construction Management, or a related technical field.
Knowledge of SAP and order engineering processes.
Experience supporting modernization sales opportunities.
Familiarity with competitor modernization solutions and industry technologies.
Experience conducting equipment surveys and technical evaluations.
Strong understanding of elevator codes, regulations, and industry standards.
Annual Base Pay Range: The hiring range for this role is $120,300 – 157,920. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation: KONE Annual Bonus plan (60/40) based on achievement of company goals and individual goals.
Why Join KONE?
At KONE, you'll have the opportunity to work on some of the industry's most challenging modernization projects while collaborating with talented professionals across engineering, operations, and sales. You'll help develop innovative solutions that improve safety, performance, and customer satisfaction while supporting the continued growth of KONE's modernization business.
Our customers come from all walks of life, and we are committed to a culture that welcomes everyone. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Read more on www.kone.com/en/careers/
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Minimum 8 years of experience within the elevator industry
- Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications
- Strong understanding of elevator modernization methods and existing equipment assessments
- Experience supporting technical solutions, tendering, estimating, or project planning activities
- Strong analytical and problem-solving capabilities
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office applications, particularly Excel and Word
- Ability to travel as business needs require
- Bachelor's degree in Engineering, Business, Construction Management, or a related technical field
- Knowledge of SAP and order engineering processes
- Experience supporting modernization sales opportunities
- Familiarity with competitor modernization solutions and industry technologies
- Experience conducting equipment surveys and technical evaluations
- Strong understanding of elevator codes, regulations, and industry standards
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
