Customer Solutions Expert

We are seeking a high-performing Customer Solutions Experts (CSE) to join our mission-critical operations team.  This is not a traditional “customer service” role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional.  

In this role, CSE agents don’t just answer phones – they orchestrate outcomes.  They oversee the entire lifecycle of multiple active events – from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination.  

This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety.  This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships.  We provide the tools and the data; you provide the intuition and the execution.  

This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision.  This is an opportunity to be the “Air Traffic Controller” of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind. 

Required Qualifications/Skills

• High Cognitive Load – The ability to track 5-10 moving part simultaneously without losing focus.
• Decisiveness – The ability to fix a problem; identify a solution and act.
• Assertive Advocacy – Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers.
• Rapid Context Switching – Ability to transition from a soft service event to a more escalated service event without missing a beat.
• Calm Under Fire – Tone remains professional and reassuring, even when multiple systems are alerting.
• Tech Fluency – Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems.
• Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support.
• Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams.
• Adaptability and comfort with shifting priorities and a fast-paced, evolving environment.
• Must be flexible to work at least one weekend day.

Preferred Qualifications

• Bilingual English/Spanish or English/French
• Bachelor’s or Master’s degree from an accredited institution

Benefits

• Flexible work environment
• Health benefits including health, dental, and vision plans
• Life & AD&D and Long-Term Disability
• 401(k)
• Paid time off
• Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.