Reconstruct is seeking a Solutions Engineer-Customer Account Manager who has a passion for the AEC space (architecture, engineering, construction), BIM (building information modeling) experience, and enjoys working with customers. This new hire will ensure that our solutions work to meet our customers' needs from late-stage sales hand-off through SaaS onboarding, project execution, implementation, customer expansion and renewal. This position will require being based in the Chicago area and require overnight travel ranging from 20% to 50% of workdays each month -- likely international travel as well.
RESPONSIBILITIES
- Customer onboarding: engage in the successful sales hand-off to optimize for the best out-of-the-box first impression
- Periodic health checks: actively stay in touch with your customers
- Account escalation: proactively detect any red flags from the customer & then promptly resolve them
- Customer advocacy: be the voice-of-the-customer within Reconstruct
- Campaigns and renewals: identify opportunities to grow and upsell with each customer.
QUALIFICATIONS
- Bachelor’s degree absolutely required and must reside in the Chicago area
- Demonstrated passion for AEC and BIM associated with large structures and capital assets
- Enjoy overnight travel to customers' offices, sites, and projects and not afraid to wear a hard hat
- Strong communication skills and a team player
- Self-starter with a can-do attitude
Skills Required
- Bachelor's degree
- Reside in the Chicago area
- Passion for AEC and BIM experience related to large structures and capital assets
- Willingness to travel overnight (20% to 50% of workdays) including likely international travel
- Comfort visiting customer offices, sites, and projects (able to wear a hard hat)
- Strong communication skills and team collaboration
- Self-starter with a can-do attitude
What We Do
"Remote Quality Control & Measurable Progress Monitoring" Reconstruct's Visual Command Center provides real estate stakeholders the ability to track their global portfolio of structures such that they know 'what is there vs. what should be there' at any point in time. Reconstruct does this by aligning reality on top of design to sub-inch accuracy.
