Great benefits and remuneration
Join a first-class leadership team who put their people first
Global exposure with career development opportunities
At KONE, you'll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
Our work will take you in different directions
We're seeking an experienced Senior Customer Solutions Engineer to join our dynamic Product Team based in Mascot, NSW. This is a unique opportunity to combine your technical expertise, problem-solving skills, and regulatory knowledge to make a real impact across our business and the communities we serve.
In this role, you will lead the preparation and verification of regulated designs and issue Design Compliance Declarations (DCDs) under the NSW Design and Building Practitioners (DBP) Act. Collaborating with industry experts, you will drive design excellence to ensure the highest standards of compliance, quality, and customer satisfaction.
What will you be doing?
Work closely with building practitioners, Principal Design Practitioners, and Certifiers to ensure construction activities align with approved designs and regulatory requirements.
Prepare and verify regulated designs and issue Design Compliance Declarations (DCDs) under the NSW Design and Building Practitioners (DBP) Act.
Support the sales and operations teams.
Collaborate with regional and global stakeholders, providing insights and feedback to drive continuous improvement and enhance frontline operations.
Manage design variations efficiently, maintaining accurate and comprehensive documentation to support Building Commission NSW compliance and audit obligations.
Ensure lift, escalator, and moving walkway systems are fully integrated within regulated buildings and comply with all relevant Building Code of Australia (BCA) requirements.
Provide subject matter expertise and technical support to the wider CSE team on relevant building codes, standards, and compliance requirements.
What are we looking for?
Minimum of 10 years Vertical Transport Engineering experience (minimum of 5 based in Australia).
Registered Design Practitioner VT in NSW.
Bachelor Degree in Mechanical, Mechatronics or Electrical Engineering.
Effective communication skills with the ability to communicate with confidence and clarity.
Ability to read technical drawings and translate customer needs into technical specifications.
Proven ability to work autonomously as well as collaboratively within a team, while managing time and priorities effectively.
What do we offer?
Enjoy career progression opportunities within a global organisation.
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.
Grow with comprehensive learning and development programs covering a wide range of professional skills.
Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Minimum 10 years Vertical Transport Engineering experience (minimum 5 years based in Australia)
- Registered Design Practitioner VT in NSW
- Bachelor Degree in Mechanical, Mechatronics or Electrical Engineering
- Ability to read technical drawings and translate customer needs into technical specifications
- Effective communication skills with ability to communicate with confidence and clarity
- Proven ability to work autonomously and collaboratively while managing time and priorities effectively
- Must be Australian or New Zealand citizen or Australian permanent resident (eligibility to work in Australia)
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
