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We are continuously accepting applicationsCustomer Solutions Resource & Training SpecialistHelp the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience. You’ll build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system.
What We Offer
- Competitive compensation
- Benefits, including medical, dental, and vision insurance at date of hire
- A 401(k) with matching and no vesting
- An employee purchase discount on Husqvarna products
- An education assistance program
- Paid parental leave
- Eleven (11) paid holidays
- Paid vacation and sick time
What You’ll DoBuild Resources & Improve Processes (50%)
- Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.
- Partner with leaders across departments to document shared processes.
- Identify and help implement process and platform improvements.
Train, Coach & Support the Team (50%)
- Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.
- Coach new team members on processes and the lines of business they support.
- Assess progress and share clear feedback with Customer Solutions leadership.
- Recommend training updates that improve quality and customer satisfaction.
- Help develop and deliver ERP training for impacted employees.
- Provide ERP guidance and support after go-live.
- Share regular trainee feedback with management and training partners to improve team effectiveness.
What You BringStrengths
- Organized, detail-oriented, and comfortable managing deadlines.
- Able to move quickly while maintaining quality.
- Collaborative and effective at working across teams.
Skills & Knowledge
- Solid knowledge of ERP systems, Microsoft Excel, and Word.
- Understanding of Customer Solutions processes and call center operations.
- Experience with CRM workflow, call routing, and reporting.
- Solid written and verbal communication skills.
Education & Experience
- Bachelor’s degree or equivalent experience.
- 3+ years of customer solutions experience in a call center environment.
- 2+ years of training experience.
Work Environment
- Office environment with frequent computer use.
- Daily, weekly, monthly, and annual deadlines.
Why Join Husqvarna Construction?
Make an impact employees and customers can feel. At Husqvarna Construction, you’ll create practical resources, strengthen training, improve processes, and help our Customer Solutions team succeed through an important ERP transition. If you enjoy helping others learn and turning complex information into clear solutions, apply today.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Skills Required
- Bachelor's degree or equivalent experience
- 3+ years of customer solutions experience in a call center environment
- 2+ years of training experience
- Solid knowledge of ERP systems
- Proficiency with Microsoft Excel and Word
- Understanding of Customer Solutions processes and call center operations
- Experience with CRM workflow, call routing, and reporting
- Strong written and verbal communication skills
Husqvarna Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Husqvarna Group and has not been reviewed or approved by Husqvarna Group.
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Healthcare Strength — Healthcare options are broad, including multiple medical plans with HSA-eligible choices, virtual care, pharmacy programs, and surgical navigation support. Preventive care coverage and chronic-condition resources further reinforce medical support depth.
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Parental & Family Support — Paid parental leave provides extended fully paid time for primary and secondary caregivers across birth, adoption, or foster placement. This breadth positions family support as a meaningful element of the package.
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Wellbeing & Lifestyle Benefits — Well-being offerings span EAP access with mental-health tools, second-opinion services, and surgical care programs, plus optional protections and notable product discounts. These add-ons complement core coverage and support everyday needs.
Husqvarna Group Insights
What We Do
Husqvarna Group is a global leading producer of outdoor power products for forest, park and garden care. Sustainability is integrated into our business. Creating a strong company fit for the future demands the ingenuity and courage of our people, forward-thinking leadership in our organization and the insights of our strategic partners. Working at our company means being part of our long and proud history. More than 330 years of innovation has shaped the company and contributed to the passion that drives our employees and the company forward. The Group has grown and now includes 14,400 employees in 40 countries and our products are sold in 100 countries under brands such as Husqvarna, Gardena, Flymo and Orbit Irrigation. The range includes robotic lawnmowers, chainsaws, trimmers, riding lawnmowers and garden irrigation. With our passion for innovation we continue to shape great experiences! Do you want to be part of Husqvarna Group and pursue a challenging career in an international environment? Read about our job openings and trainee programs here: husqvarnagroup.com/career
