This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You’ll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track. If you’re organised, adaptable, and passionate about helping people, this is a role where you’ll truly make an impact.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
You’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. You’re curious, adaptable, and love learning new things to help you grow and support your team.
A warm and approachable communication style with exceptional interpersonal skills
Proven experience delivering outstanding customer service (around three years)
Strong organisational and time management skills that keep things running smoothly
Ability to write clearly for different audiences
A knack for problem-solving and thinking proactively
Comfortable working on your own while contributing to a supportive team environment
Quick to learn and flexible when things change
Familiarity with project management methodologies
Knowledge of telco and data services is essential
How will you support our “Why?”
As a Customer Solutions Coordinator, you’ll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. You’ll work closely with customers, sales teams, and technical experts to make sure solutions are delivered seamlessly and with heart.
Coordinating customer solutions and ensuring successful delivery
Assisting with procurement and logistics to keep projects on track
Managing customer contracts and Service Level Agreements
Performing quality checks after implementation to maintain high standards
Responding to inbound calls and enquiries with empathy and clarity
Handling orders and liaising with management to resolve issues promptly
Working with wholesale suppliers to troubleshoot and resolve order challenges
Maintaining accurate records and data entry
Jumping in to help with other tasks as needed
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
Skills Required
- Proven customer service experience (~3 years)
- Knowledge of telco and data services
- Strong organisational and time management skills
- Exceptional interpersonal and warm, approachable communication style
- Ability to write clearly for different audiences
- Problem-solving and proactive thinking skills
- Comfortable working independently and within a team
- Familiarity with project management methodologies
- Ability to perform quality checks and maintain accurate records/data entry
What We Do
Aussie Broadband is in business to change the telco game. We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally. We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia. We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway. We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
