Measured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, est, plan, and optimize over $35 billion in full-funnel media investments. Measured’s unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.
The RoleWe’re looking for a Customer Solutions Consultant to support data integrity, platform performance, and seamless onboarding of new data vendors post-sale. In this cross-functional role, you will partner closely with Customer Success, Product, and Engineering teams to diagnose and resolve complex data issues, ensure accurate client reporting, and maintain platform reliability at scale.
You will play a critical role in validating client implementations, troubleshooting data anomalies, and driving technical improvements that enhance customer value and long-term retention.
RequirementsKey Responsibilities
- Own the technical investigation and resolution of data integrity issues across client dashboards
- Partner with CS and Product to triage platform effectiveness issues and propose root-cause solutions
- Support the onboarding of new data vendors and integrations post-sale, validating connectivity and completeness
- Collaborate with Engineering to resolve systemic data ingestion or transformation problems
- Ensure client reports and test results reflect clean, complete, and correct data
- Build and maintain internal tools, checklists, and validation processes to support quality control
- Act as a technical escalation point for the Customer Success team
- Identify repeatable technical patterns in client issues to drive process or product improvements
- Support internal QA and validation before new features or enhancements are rolled out to clients
- Time-to-resolution on data/platform issues
- % of vendor integrations completed without rework
- Accuracy of post-implementation QA
- Internal partner satisfaction (CS, Product, Engineering)
- Reduction in recurring data issues per client
Ideal Experience
- 2–4 years of experience in a technical support, post-sales engineering, or data operations role at a SaaS or martech company
- Strong understanding of data workflows, integration pipelines, or ETL processes
- Familiarity with digital marketing platforms (Meta Ads, Google Ads, GA4, etc.)
- Proficient in Excel/Google Sheets; SQL and/or Python a plus
- Experience with customer-facing roles and ability to translate technical issues into client-friendly language
- Organized and analytical thinker with excellent debugging and root-cause analysis skills
- Experience onboarding or managing third-party data sources, APIs, or vendor integrations
- Strong project management skills and the ability to juggle multiple priorities
- Experience with data visualization tools (e.g., Looker, Tableau, Domo)
- Familiarity with platforms like Segment, mParticle, or CDPs
- Exposure to API management or scripting languages (JavaScript, Python, etc.)
- Prior experience working with global DTC brands or digital media data
- Proficient in English- Speaking, Reading,Writing & Listening.
Benefits
- 100% Remote
- Competitive Total Rewards and flexible paid time off
- Opportunities to give back through Measured for Good
- Engaged, diverse, and curious culture
- Award-winning technology powered by an agile, collaborative team
Top Skills
What We Do
Measured provides the only media optimization platform powered by incrementality intelligence so consumer brands can validate, plan, test and optimize advertising spend to drive business outcomes. Our proven methodology combines each brand’s own performance data with results from years of continuous testing, across all channels and tactics, to reveal the true contribution of advertising spend to incremental sales. Unlike other attribution providers that rely on user-level tracking and data that is no longer available or reliable, Measured is not impacted by changes to data-privacy policies and regulations. Since 2017, leading consumer brands around the world have trusted insights from Measured to make critical media investment decisions through automated solutions for incrementality-based attribution, in-market testing, benchmarking, and scenario planning.
