Customer Solutions Consultant

Infopro Digital Group are recruiting for a talented and motivated Customer Solutions Consultant to join our team on a permanent basis in Haynes Group Limited, who sit within Infopro Digital’s Automotive division. Infopro is a global organisation with 4,000 employees based in 18 Countries and a turnover of €550 million. 

With the global expansion of its customer base and demand for its services growing we wish to expand the Customer Solutions team. We are looking for a Customer Solutions Consultant to work closely with both the Sales and Account Management teams to provide pre-sales technical and product support, scoping of work, management of project deliveries and customer queries post solution delivery. As a market leader, Infopro Digital Automotive has developed a range of innovative digital data solutions, across three core disciplines - lubricant, tyre and technical vehicle maintenance, which support the data needs and objectives across a variety of vertical markets.

This job is located in our offices in Swindon, UK. It is anticipated that after a short period of training, the role can be hybrid with a mix of 2 days office-based and homeworking. This is a permanent full-time role.

Responsibilities:

• Eliciting and interpreting customers’ requirements to identify workable solutions in co-ordination with internal stakeholders.
• Using technical and product knowledge to deliver digital and data-related projects to customers.
• Organising internal stakeholders time to deliver projects on time and against budget.
• Liaising directly with the customer during all phases of the project cycle through to order fulfilment.
• Providing training and support for customers on systems and software.
• Developing strong customer relationships to encourage subscription renewal.
• Identifying improvements to the professional service delivered based on experience gathered from customer engagement.
• Identifying new opportunities through client relationships and feed back to the Sales and Account Management teams.
• Managing projects to ensure all deliverables meet established quality standards and customer expectations.
• Monitoring the support desk system to ensure queries are answered satisfactorily and promptly, identifying any blockers to resolution.

• Previous experience in a Customer Support or Project Co-ordination (preferred sectors include automotive after-market, software solutions, data or e-cataloguing.)
• Good IT and organisation skills with a well-developed approach to prioritisation and planning.
• Ability to manage product-related discussions both internally and externally and to clearly articulate technical solutions to prospective customers.
• Strong teamwork and interpersonal skills essential.

• Self-motivated individual who can work with minimal supervision, after training.

Location: Hybrid working - attending our office in Swindon, Wiltshire-  2 days per week.

·         Generous base salary

·         Commission structure based on your own performance.

·         25 days annual holiday (rising to 30 days)

·         Birthday day off

·         Life Assurance

·         Group pension scheme

·         Employee Assistance Programme

·         Cycle to Work, Gym Discounts and more

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.