The Role
Processes customer orders, quotations, and product information requests; researches inventory and order history; coordinates with customers, sales teams, supervisors, and vendors; tracks order status; maintains customer records; verifies received products; allocates inventory costs; and performs office and clerical support duties.
Summary Generated by Built In
CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:
- Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
- Processing customer orders accurately and timely.
- Researching customer order history and reviewing inventory for availability.
- Maintaining and updating customer files.
- Following up on orders in progress and communicating order statuses with outside sales staff.
- Interacting extensively with vendors and customers.
- Performing product research through contact with our vendors.
- Obtaining pricing on purchases, generating and following up on quotes.
- Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
- Verifying accuracy of order when receiving vendor products.
- Allocating cost of inventory to orders.
Transferring stock to other branches upon request.
We are looking for you to have:
- High School Diploma and/or at least four (4) years of previous experience.
- Experience with Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Leadership acumen.
- Positive team spirit.
- Entrepreneurial and customer focus.
- Learning agility.
- Ability to deliver what is promised.
- Drive for change and innovation.
- Ability to build relationships through collaboration.
What we offer you:
The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
Other benefits include:
- Paid training.
- Medical, Dental, and Vision insurance.
- Life insurance.
- Employer-paid Short- and Long-Term Disability insurance.
- 401k with company match.
- Tuition reimbursement.
Skills Required
- High school diploma and/or at least four years of previous experience
- Experience with Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Leadership acumen
- Positive team spirit
- Customer-focused approach
- Ability to build relationships through collaboration
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The Company
What We Do
AMMEGA is a global leader and holding company providing mission-critical industrial power transmission, lightweight process, and conveyor belting solutions, combining the strengths of its renowned brands.
