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We are looking for a Modernization Engineer for our Customer Solution Engineering Department, based in Dubai, UAE, and reporting to the Customer Solution Manager – Modernization.
This role is responsible for identifying the best KONE products to meet customer needs in non-standard and modernization cases. It involves selecting the right product platform, collaborating with the Supply Line and other teams to ensure accurate costing for materials and services, and managing product lead times. Additionally, the role will create product specifications and coordinate between corporate, local sourcing, and Front Lines to deliver optimal solutions.
This is a great opportunity to join a team of professionals. If you feel you have what it takes for this role, then apply for this opportunity!
General Responsibilities:
Participates in product and new service release information-sharing sessions
Provides technical training to Sales, Installation, and Maintenance as per Front Line needs
Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio
Contributes to the Customer Solutions Engineering virtual and local network
Contributes to and utilizes the Customer Solutions Engineering case library
Handles engineering on Modernisation (MOD), including component upgrades (small VB repairs), full replacement (FRB), or existing building lifts (EBULI)
Defines local technical content in sales configuration tools
Is the primary front-line technical contact person for the Supply Line
Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example, transportation routes, special shafts, and building automation systems.
Are you the right Fit?
Minimum Bachelor’s degree in preferably Mechanical or Electrical Engineering, or several years of working experience in the elevator business
Advanced level of English, both written and verbal
Understanding of different building types and customer segments
Understanding of new construction and building modernization processes in the industry
Knowledge of KONE product-related norms and standards is a plus
Good knowledge of environmental and sustainability requirements and norms
Good at AutoCAD and MS Office applications; BIM skills are a plus
Good understanding of local norms and regulations
Excellent virtual collaboration skills with an understanding and ability to translate customer needs into the KONE product offering.
What do we offer?
A dynamic team promoting a collaborative environment
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Engaging job with a position description and clear targets
Regular feedback through performance discussions
Opportunities for individual development
Value-based culture, behaviors, and ethics.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Minimum Bachelor's degree in preferably Mechanical or Electrical Engineering
- Several years of working experience in the elevator business
- Advanced level of English, both written and verbal
- Understanding of different building types and customer segments
- Understanding of new construction and building modernization processes in the industry
- Knowledge of KONE product-related norms and standards
- Good knowledge of environmental and sustainability requirements and norms
- Good understanding of local norms and regulations
- Excellent virtual collaboration skills
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
