We are a leading global supplier of integrated automated technology, software and services to optimise the supply chain and we are thrilled to offer an exciting opportunity for a Software Engineer to join our Software Customer Service (CS) team in Cernusco sul Naviglio, Italy.
As Customer Software Support Engineer, you will be the vital link between our customers and our technical experts, providing exceptional remote support via phone and remote desktop connections. You'll also have the opportunity to engage in on-site assignments up to 25-30% of the time, ensuring that our clients receive the highest level of service.
If you're eager to enhance your technical skills and grow within the realm of software applications, while advancing in the intralogistics field, we want to hear from you!What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: http://www.dematic.com/it-it/about/careers/
You Will Be Responsible For:
Acting as 2nd line support to our customers.
Coordinating incoming service tasks.
Troubleshooting Java, JEE and C# code, identifying bugs and preparing software patches.
Pro-active maintenance of the current installations.
Development of change requests.
Performing software upgrades.
Helping the customers with server and database upgrades.
Analysing problems and Investigating performance issues.
Delivering detailed reports of each intervention.
Adding to our knowledge base.
Being part of the 24/7 support team ("On Call" support).
Interacting with the other service teams in Dematic.
What We Are Looking For?
We're seeking a team player with a positive attitude and strong communication skills. You're dedicated to solving problems thoroughly, putting the customer first. You're also open to occasional out-of-hours work and on-site visits, ensuring we meet our clients' needs seamlessly.
Required Experience and Qualifications:
Educated in ICT, Electro-mechanics, Automation or related disciplines.
Experience in software development using the following technologies: Java, JEE, C#, .Net, WinForms, Oracle, Microsoft SQL Server, Microsoft Windows Server, Git.
Basic IT administration knowledge such as user management, remote desktop connection, event viewer, etc.
Hands-on experience in software lifecycle management.
Experience in Testing, Deployment, Server and Database installation.
Experience in acting as 2nd or 3rd line support.
Knowledge of warehouse automation and intra-logistics is a beneficial.
Hold a valid driving license.
Full working proficiency in both Italian and English languages.
Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
