As a Customer Services at Ajaib, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our users. Join us in shaping the future of financial technology as we make stock trading accessible to millennials!
Life at AjaibAt Ajaib, we call ourselves Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, a Growth Mindset to never stop learning, and A Will to Win to have the courage to be excellent in everything we do!
Responsibilities- Provide exceptional customer service by addressing customer inquiries and resolving issues through various channels, including phone, email, and live chat.
- Assist customers in navigating our platform, explaining product features, and troubleshooting technical difficulties.
- Handle customer complaints and ensure timely resolution.
- Work closely with internal teams to escalate and resolve complex customer issues.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify opportunities to improve customer satisfaction and provide feedback to internal teams for process enhancements.
Requirements
- Prior experience in customer service or similar role is preferred.
- Excellent written and verbal communication skills in Bahasa Indonesia.
- Problem-solving and multitasking abilities.
- Empathy and patience in handling customer inquiries and complaints.
- Ability to work in a fast-paced and dynamic environment.
- Knowledge of financial products and services is a plus.
- Willing to work contract-based (3 months)
Benefits
Join us as we make magic happen to increase Indonesia’s financial inclusion!
Skills Required
- Prior experience in customer service or similar role
- Excellent written and verbal communication skills in Bahasa Indonesia
- Problem-solving and multitasking abilities
- Empathy and patience in handling customer inquiries and complaints
- Ability to work in a fast-paced and dynamic environment
- Knowledge of financial products and services
- Willing to work contract-based (3 months)
What We Do
Founded in 2019, Ajaib is a rapidly growing investment platform in Indonesia. It offers financial technology services such as stock trading, mutual funds, and coins. The simplicity of investing through Ajaib inspired our name, which means "magic," as we aim to disrupt the financial industry magically. Our goal is to make stock trading accessible to millennials with our mobile-first approach, low fees, and user-friendly interface. Ajaib has become Indonesia's first fully online stock brokerage, with no offline brokers or branches. Trusted by over 3 million customers, we are the fastest-growing investment startup in Southeast Asia. Backed by top investors like DST Global, Horizons Ventures, and Alpha JWC Ventures, we proudly became Indonesia's first investment fintech unicorn.
