The Role
Responsible for managing customer feedback, analyzing satisfaction data, coordinating service areas, and delivering training on customer service best practices.
Summary Generated by Built In
Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
- Manage ICE comments, surveys, and Commander’s Hotline responses
- Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
- Support customer service award programs and recognition events
- Coordinate and standardize customer-facing service areas across the garrison
- Deliver ICE training and promote customer service best practices
- Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
— OR —
6+ years of directly related experience, with 3 years in an English-speaking environment - Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
- Strong communication, project coordination, and analytical skills
- Must meet English proficiency Level III (reading, speaking, writing)
Skills Required
- Bachelor's degree in business, human resources, or related field
- 3+ years of experience in customer service program management
- 6+ years of directly related experience in an English-speaking environment
- Proficient in Microsoft 365, Excel, and PowerBI
- Strong communication, project coordination, and analytical skills
- Must meet English proficiency Level III
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The Company
What We Do
Ladgov Corporation is a Small Business headquartered in Williamsburg, VA. Ladgov Corporation specialized in providing cutting edge solutions to Government entities.
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