Location: Netherlands- 3 days in the office (flexible)
Department: Supply Chain Operations
Languages Required: Fluent in German in addition to English
Join us and make a difference when it matters most!
At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees.
The team
We have a fantastic, new opportunity for an experienced Customer Service Specialist, based in our Netherlands office.
As Customer Service Specialist, you will be responsible for managing cross-functional end-to-end order processing, disputes, and customer data management for the assigned region ensuring accuracy and efficiency in processing the order to cash processes in order to deliver our products to patients in a timely manner and in compliance with Mundipharma internal policies and regulatory requirements.
Role and responsibilities
Organize and manage alignment for their Markets with various internal and external departments such as Commercial, Logistics, Quality and Finance and 3rd party (distributors, vendors) to ensure order fulfilment is completed and meet our customer requirements.
Monitor order status in the various systems and proactively communicate any issues or delays to relevant stakeholders
Handles order discrepancies and address customer inquiries regarding order status or product availability to ensure supply chain continuity.
Executes order Processing:
Produces sales invoices accurately based on approved Sales orders and contract terms.
Coordinating with Finance to reconcile billing discrepancies and resolve any invoicing issues.
Responsible for maintaining documentation of billing activities and ensure compliance with internal policies and regulatory requirements.
Creates customers in our ERP systems as relevant and in line with our compliance requirements.
Process Improvement
What you’ll bring
Fluent in German and English is essential.
Speak one of the following languages: Spanish, Dutch or French, in addition to English is a good to have
Proficiency in ERP systems (e.g., SAP, Oracle, Microsoft, Excel)
Strong analytical and problem-solving skills with keen attention to detail.
Excellent communication and interpersonal abilities, with a customer-centric approach.
Ability to prioritize tasks effectively and work efficiently in a fast-paced environment.
Able to use own initiative and to work independently with multiple deadlines/tasks.
Experience with process improvement initiatives and project management is a plus.
Proven experience in order management, invoicing, Customer data management, dispute resolution within a supply chain or finance function in a life science industry at international level.
Exposure to working internationally with a good understanding of cultural differences.
Degree educated or be able to demonstrate significant relevant experience for successful delivery in role
Some French and Spanish would be a bonus
What we offer in return
Flexible benefits package
Opportunities for learning & development through our varied programmes
Collaborative, inclusive work environment
Diversity and inclusion
Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do, as we focus on making a positive difference for our customers and their patients.
About Mundipharma
Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe debilitating disease areas. Our guiding principles, centered around Integrity and Patients-Centricity, are at the heart of everything we do.
Join our talent pool
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Additional Job Description:
Primary Location:
NL Leusden (MDC)Job Posting Date:
2025-01-27Job Type:
PermanentMundipharma Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mundipharma and has not been reviewed or approved by Mundipharma.
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Flexible Benefits — A choice-based scheme lets people flex life insurance and income protection above core levels, indicating a tailored approach. Documented updates to benefits design show active management of options to suit individual needs.
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Healthcare Strength — Private medical coverage and critical illness options are included within a flexible package in at least one major hub. Health-focused measures and protections are highlighted alongside core benefits.
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Leave & Time Off Breadth — Paid sick leave, a solid annual holiday allowance with public holidays, and volunteering leave are described. Time-off approvals are positioned as supportive where operational cover allows.
Mundipharma Insights
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What We Do
Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe and debilitating disease areas. Our guiding principles, centred around Integrity and Patient-Centricity, are at the heart of everything we do. We encourage our people to think differently and our inclusive culture of continuous learning and collaboration make Mundipharma a great place to work. For more information visit www.mundipharma.com See our community guidelines: mundipharma.com/social-media-community-guidelines
