- Handle customer enquiries & customer shipments from booking release to cargo arrival at destination
- Provide professional customer service to meet customer's satisfaction.
- Promote and support ZIM’s e-commerce products to customers.
- Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
- Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
- Coordinates solutions to documentation issues for customers.
- Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor.omer requests.
- Bachelor's degree in Merchant Marine Trade, Business Administration or related fields
- 1-3 years' experience in shipping and logistics business
- Good computer software skill (EXCEL, WORD)
- Good command of English
- Proactive with Service-mindedness
- Good communications skills
- New graduates are welcome.
Skills Required
- Bachelor's degree in Merchant Marine Trade, Business Administration or related field
- 1-3 years' experience in shipping and logistics business
- Good computer software skill (Excel, Word)
- Good command of English
- Proactive with service-mindedness
- Good communication skills
- New graduates are welcome
What We Do
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position. ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability. Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
