Customer Services Representative

About This Role

Join our soon-to-be opened Business Aviation Training Centre in Vienna (Schwechat) as Customer Services Representative where you’ll be part of our global Business Aviation Training team.

We are expanding our global network to Central Europe and will be opening a business aviation training centre in Vienna, Austria in Spring 2025. The Centre will deploy the first Bombardier Global 7500 full-flight simulator (FFS) in Europe, making pilot training on this popular aircraft type more accessible and convenient for operators in the region.

CAE will initially operate six state-of the-art Full Flight Simulators in Vienna, including the Global 7500, a Global 6000 Vision, and four yet-to-be-announced Full Flight Simulators for business jets from leading manufacturers. The new 8,000-square-metre facility will have space for expansion with a capacity for up to nine Full Flight Simulators and will be purpose-built to deliver the most advanced pilot training experience in Central Europe.

The role we are offering you

The Customer Service Representative (CSR) will be responsible for coordinating across functional disciplines to achieve Client satisfaction. The CSR will be responsible for the in-house Client experience, taking care of daily operations with regards to Client Services, Training Centr experience and reception tasks. The CSR is the first point of contact for Clients, and Visitors, and provides them with all essential information they may reasonably require.

Key Responsibilities

• Welcome Clients and Visitors into the Training Centre, ensuring registration and security protocols are adhered to. 
• First and main point of contact for all Clients and Visitors throughout their time in the training center, working cross-functionally with other departments to ensure Customer Service delivery expectations are consistently being met/exceeded.
• Supporting with the resolution of Client issues, queries or complaints, liaising with other departments and ensuring closed-loop feedback.
• Carry out administration duties to support Clients during the training process.
• Support the team in encouraging a maximum return rate of Client surveys, collating and reporting data as required.
• Stock control and ordering of CAE-branded merchandise for the Training Centre.
• Supporting Client events.
• General reception duties.
• Any other duties as may be required.

Our ideal candidate

• GCSE English and Maths (or equivalent).
• Previous aviation and/or operational experience preferred.
• Excellent PC skills, essentially Word and Excel.
• Excellent interpersonal and communication skills.
• Organized, team player attitude.
• Strong ability to multi-task.
• Experience of the aviation industry and Flight Simulation desirable.
• Accurate detail to work is essential.
• Strong focus on quality with a continuous drive towards process improvement & customer satisfaction.
• Ability to concentrate and work in a fast paced environment. Readily accepts changes and adjusts accordingly
• Ability to maintain strong customer orientation under adverse circumstances

Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].