Working at Watlow
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years!
Position Summary:
Provides daily support to customer inquiries, which may include key accounts, regarding company products and/or services.
Location: Kulim High Tech Park, Kedah
Responsibilities:
Uses judgment to organize own work and knowing when to refer issues to others.
Leverages knowledge of business and tools and recommends/ implements solutions within designated area of responsibility.
Demonstrates knowledge and expertise in product and applications.
Uses resources to learn the business.
Identifies ways to reduce waste and improve business processes.
Understands how actions impact expenses.
Transfers knowledge from one situation to the next.
Demonstrates approachability and openness.
Establishes credibility.
Demonstrates excellent interpersonal listening and communication capabilities.
Conforms to behaviors consistent with organizational culture.
Result orientated.
Receives inquiries and complaints regarding company products and/or services.
Investigates and resolves a variety of problems.
Generate orders, create standard quotes, credits to bills/orders, etc.
May go to customer’s website for correspondence and confirm, change or cancel the orders.
Champions activities with other internal departments to meet customer needs.
Track shipments, orders, reworks, etc.
Generate and release Manufacturing Orders (MO’s), checks material shortages, work with production on required paperwork.
Trains junior team members as needed.
Required to work fast-paced environment.
Prepare delivery document and liaise with shipping team to ensure delivery on time.
Excellent in Microsoft programs.
Act as customer business partner.
Key accounts customer service function.
Advanced Root cause analysis.
Advanced Product knowledge.
Advanced Customer Service (CS) tool knowledge.
Sales Office Administration.
Education and Experience Requirements:
Bachelor’s degree or two-year degree and related experience, or equivalent experience (5-8 years)
Additional Information Regarding Position:
Ability to fluently speak and write in English and other Asean language (Mandarin) is required for this position
Trading background is a plus.
Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.
Skills Required
- Bachelor's degree, or a two-year degree with related experience, or equivalent experience
- Five to eight years of relevant experience
- Fluent spoken and written English
- Fluent spoken and written Mandarin or another ASEAN language
- Excellent Microsoft program skills
- Advanced product knowledge
- Advanced customer service tool knowledge
- Advanced root-cause analysis skills
- Trading background
Watlow Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Watlow and has not been reviewed or approved by Watlow.
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Healthcare Strength — Benefits include medical, dental, vision and life insurance, alongside an Employee Assistance Program, wellness incentives, and flexible spending accounts. Some locations also provide onsite wellness clinics, reinforcing comprehensive health support.
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Retirement Support — Retirement offerings feature a 401(k) with company matching, with materials also noting an additional annual company contribution tied to performance. This structure supports longer‑term financial security beyond base pay.
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Leave & Time Off Breadth — Time off includes paid vacation, personal time and holidays, with parental leave highlighted in postings. PTO accrual appears tenure‑based.
Watlow Insights
What We Do
Watlow is a global industrial technology company that uses its world-class engineering expertise, advanced thermal systems and manufacturing excellence to provide a wide array of temperature control, power control, heater technologies and temperature sensing platforms. Watlow brings its experience to a broad cross section of industries, including semiconductor processing, environmental chambers, energy processes, diesel emissions, medical and foodservice equipment. Since 1922, Watlow has grown in product capability, market experience and global reach. The company holds more than 1,100 patents and employs more than 4,200 team members working in 11 manufacturing facilities and nine technology and development centers in the United States, Mexico, Europe and Asia. Watlow covers 95 countries through sales and distribution offices around the world.
