Customer Services Representative

Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.

Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Job Description:

Serve as the main point of contact for our customers in your assigned region.

Reporting directly to the Customer Service Manager, the CSR responsibilities would include, but not be limited to, the following:  

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time frame and follow up to ensure solution

• Keep records of customer interactions, process customer accounts and file documents

• Resolve customer complaints via phone, email or mail

• Placement of orders, refunds or invoices

• Researching customer late payments

• Interacting with multiple people to complete a task

• Monitoring inventory

• Working as a team on projects

• Entering data into computer program such as excel, work, or  AS400 system

• Works closely with sales team

• All other duties as assigned

In addition to the specific responsibilities listed above, the ideal candidate will possess the following:

• High school diploma/GED or equivalent

• 1-3 years in a Customer Service role

• Experience in a manufacturing environment

• Proficiency in Microsoft Office software programs

• Excellent communication skills - Verbal and Written

• Ability to multi-task, prioritize and manage time effectively

• Attention to detail

• Organizational skills

• Associate Degree

• Effective communications skills, both verbal and written are essential

• This position will deal with internal and external customers at a variety of levels and the ideal candidate must have the ability to deal with all these contacts professionally and effectively.

• Detail-oriented

• Proven leader and a self-starter

• Must be equally comfortable working both in a team environment as well as working independently

• Must be a change agent and possess a sense of urgency in work habits

• While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl  

• The associate may lift and/or move up to 10 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus

• Generally works in an office setting but will be required to spend time each day inside a plant environment.

• While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.

• The associate may be exposed to a wide range of temperatures.

• The noise level is frequently loud.

• Strong engagement and commitment to the safety of our employees

• The opportunity to build a meaningful career  

• Professional and personal development through training and work experiences   

Working Together Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.