We have an exciting opportunity for a Logistics Customer Service Representative to join our organisation. As a Logistics Customer Service Representative , you will work as part of the DP World Control Tower team, based in Limerick.
The purpose of the role is to provide efficient, high-quality customer service within the Logistics Control Tower by acting as the central point of contact for clients, ensuring clear communication, effective issue resolution, and the smooth coordination of shipments between customers, carriers, and internal teams to support on-time delivery and overall service excellence.
How you will contribute
- Deliver professional and responsive customer service, handling client inquiries, requests, and issues efficiently.
- Act as the main point of contact for customers, providing updates on shipment status, delivery timelines, and potential delays.
- Work closely with internal departments (operations, logistics, and warehousing) to ensure accurate and timely order fulfilment.
- Coordinate with external carriers and partners to track shipments, resolve discrepancies, and ensure on-time delivery.
- Maintain accurate records of all customer interactions and case resolutions using internal systems.
- Identify opportunities for process improvements and contribute to enhancing customer service practices.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) to meet performance and customer satisfaction targets.
What you will bring
- Fluent in English (written and spoken).
- Minimum of 2 years’ experience in a customer service role; logistics or supply chain experience is advantageous.
- Strong communication skills with the ability to liaise effectively with both customers and internal teams.
- Excellent problem-solving skills with a proactive, solution-focused mindset.
- Highly organised with strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office; experience with CRM or ticketing systems is desirable.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
#LI-JH1
Skills Required
- Fluent English, written and spoken
- At least 2 years of customer service experience
- Strong written and verbal communication skills
- Excellent problem-solving skills
- Strong organization and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office
- Logistics or supply chain experience
- Experience with CRM or ticketing systems
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
