Customer Services Representative 1- Remote

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Baltimore, MD, USA
In-Office or Remote
28-38 Hourly
Mid level
Other • Security
The Role
The role involves providing part numbers and quotations for chiller parts, executing parts orders, and supporting parts engineering activities, primarily for customer requests.
Summary Generated by Built In

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Part Identification Support Engineer. This is a Remote job.

What will you do? 

 You will be responsible for providing part number and quotation for chiller parts as requested by customers. Additionally, you will support in executing parts orders and parts engineering activities.

How will you do it? 

  •  Identification of serviceable part numbers for chillers using parts/service catalogs, SLM, and ERP tools like Windchill and SAP.
  • Understand the customer parts request.
  • Provide necessary information regarding chillers as requested by customers.
  • Provide quotes for the identified part numbers/requested parts.
  • Support in executing parts orders for chillers.

What are we looking for?  

  • Graduate in any discipline
  • 3 to 5 years of working experience as a service engineer for chillers.
  • Working experience on multiple types of chillers, compressors, heat exchangers, and electrical parts would be an added advantage.
  • Strong knowledge of various chiller electrical panels and components.
  • Understanding of parts manuals and engineering drawings.
  • Strong analytical skills.
  • Owner’s mindset and ability to complete tasks in a timely manner.
  • Strong work ethics with excellent interpersonal and organizational skills.
  • Excellent knowledge of Microsoft Excel, PowerPoint, and Word.

What do we offer?  

  • Comprehensive benefits package.  
  • Opportunities for professional growth and development.  
  • Supportive and inclusive work environment.  
  • Commitment to work-life balance and employee well-being.  
  • Engagement in meaningful projects that make a difference. 

HIRING HOURLY RANGE: $28 - $38  (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

#techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Top Skills

Excel
Microsoft Powerpoint
Microsoft Word
SAP
Windchill
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The Company
HQ: Chennai
100,000 Employees
Year Founded: 1885

What We Do

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.

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