Customer Services Manager

Job Description:

This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes. Customer Services Manager aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.

• Manage the day to day operational relationship with our  customers and coordinate the receipt of products from stock/warehouse
• Monitor the timely communication of product requests and follow up product delivery status
• Being fully responsible of order to invoice process and customer collaboration agenda
• Manage and monitor customer accounts to ensure timely payments
• Collaborate with sales and finance teams on customer account matters
• Generate regular reports on accounts receivable status and aging
• Manage product exchange and return processes efficiently and effectively
• Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
• Take full responsibility for your area and ensure all Customer Service, operational, efficiency & financial KPIs are monitored effectively and targets achieved.
• Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
• Monitor and evaluate the performance of team members

Job Requirements:

• Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
• Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
• Familiarity with regulatory requirements in the healthcare industry
• Excellent verbal and written English communication skills
• Strong leadership and team management skills
• Excellent communication and customer relationship skills
• Analytical thinking ability and result-oriented approach
• Knowledge of logistics and Warehouse management
• Ability to manage product exchange and return processes efficiently

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.