Customer Service Manager
Location:Algeciras
About APM Terminals
APM Terminals is a global leader in port and terminal operations, committed to delivering world-class services and driving innovation in logistics.
About the Role
We are seeking a dynamic and experienced Terminal Operations Manager to lead our terminal’s customer service, customs compliance, and operational excellence. This role is pivotal in ensuring seamless coordination between internal teams and external stakeholders, while upholding the highest standards of safety, efficiency, and customer satisfaction.
Key Responsibilities- Act as the primary liaison for terminal customers, ensuring prompt and effective service delivery.
- Lead and oversee customs operations, ensuring full compliance with Temporary Storage Facility (ADT) and Authorized Economic Operator (AEO) regulations.
- Champion a strong HSSE (Health, Safety, Security & Environment) culture through regular safety talks and site walks.
- Negotiate and manage service agreements with shipping lines, customs agents, trucking companies, and port authorities.
- Resolve customer issues by collaborating with Operations, Planning, and Finance departments.
- Maintain proactive communication with clients, manage service quality, and gather feedback for continuous improvement.
- Supervise Gate and Container Freight Station (CFS) operations, ensuring procedural compliance and process optimization.
- Define, monitor, and report KPIs, analyze deviations, and implement corrective actions using Lean Methodology.
- Contribute to budget planning, invoicing, and financial performance monitoring.
- Set priorities, structure tasks, and align team goals with organizational objectives.
- Lead, coach, and develop a high-performing team, fostering a culture of learning and accountability.
- Bachelor’s degree in Logistics, Maritime/Port Operations, Engineering, Business Administration, or a related field.
- Specialized training or certification in Customs, ADT, or International Trade is preferred.
- Certification from the Spanish Tax Agency (AEAT) in customs and tax law is required.
- Minimum 5 years of experience in terminal operations management.
- Strong knowledge of container shipping, port regulations, and customs documentation.
- Proficiency in terminal management systems, Microsoft Office, and ERP platforms (e.g., Salesforce).
- Demonstrated leadership, negotiation, and conflict resolution skills.
- Fluent in English and Spanish.
- Be part of a forward-thinking logistics company at the heart of global trade.
- Lead impactful projects and drive operational excellence.
- Work in a collaborative and safety-first environment.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
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What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.
The company employs roughly 110.000 employees across operations in 130 countries.
