Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.
- To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
- To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
- To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.
- To handle customer order enquiries in a responsive and professional manner.
- To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
- To assist in the expediting of information to ensure that the customers’ requirements are met.
- To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
- To compile and issue regular order status reports, as agreed with customers.
- Regularly reconcile the MRP order book with the customers’ own view of demand.
- To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
- To carry out any other duties as may be reasonably requested by the Customer Service Manager.
- Experience in a customer service role
- Well organised
- Customer focussed
- Works effectively with others
- Good literacy skills
- Good communication skills and style.
- Proactively able to manage own work in order to achieve objectives
- Use initiative within the scope of the role
- Plans work and delivers on time
- Using an MRP system
- Opportunity to work in a global, highly collaborative environment
- Challenging projects in dynamic collaborative team
- Strong focus on learning, development, and career progression
- Competitive compensation and benefits package
- A culture that promotes inclusion, accountability, and continuous improvement
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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Skills Required
- Experience in a customer service role
- Experience using an MRP system
- Strong organizational skills
- Customer-focused approach
- Ability to work effectively with others
- Good literacy skills
- Good communication skills
- Ability to proactively manage workload and achieve objectives
- Ability to use initiative within the scope of the role
- Ability to plan work and deliver on time
Eaton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eaton and has not been reviewed or approved by Eaton.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, prescription, life, and company‑paid disability, with HSAs/HRAs and wellness programs enhancing access and support.
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Retirement Support — Retirement offerings include a 401(k) with company matching alongside additional retirement contributions, with some sites also featuring pension and profit‑sharing components.
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Parental & Family Support — Paid parental leave for all parents, childbirth leave via short‑term disability for birth mothers, adoption benefits, and subsidized backup care signal strong family‑focused support.
Eaton Insights
What We Do
Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on Eaton to solve some of the toughest power management challenges on the planet. Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees.
Why Work With Us
At Eaton, we make what matters work—creating exciting new power management technologies that keep the world moving every day. We create an environment where creativity, invention and discovery become reality every day. It’s where bold, bright professionals can reach their full potential—and where they help us reach ours.
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