Job Description:
Airbus Commercial Aircraft is looking for a Claim Manager (f/m) to join our Customer Services activity based in Toulouse, France.
You will be part of a team developing supplier claims management across several Business Lines (FHS, Satair, Upgrade Services). As part of the department, you will be involved in managing different steps of the claim process (Quantification, Preparation, Submission, and Control) aiming at recovering industrial performance and compensating the cost of non-performance.
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
How we care for you:
Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis. Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services. Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application. Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:
Ensure claim consistency using existing tools and identify computation rules to update calculation tools
Prepare dossiers with consolidated data for the Claim Review Committee, organize required technical documentation to challenge suppliers, and lead negotiations for Transportation cost & Reliability claims
Contribute to negotiations with suppliers, propose contract amendments if necessary, and trade claim values against financial, contractual, or industrial performance improvements.
Ensure claim compensations are fully booked, utilize software/databases efficiently, and maintain accurate tracking across various program setups .
Contribute to improvement projects regarding processes and cost controlling, connect with main stakeholders , and foster a strong team spirit inside the department.
Your boarding pass:
First experience with Aviation Services activity, supported by an Engineering or Financial background.
Ability to understand complex contractual conditions and navigate precedence across programs.
Technical expertise in IT tools: Advanced knowledge of Google Workspace and Excel, alongside proficiency in Skywise.
Demonstrated ability to multitask with effective organizational skills, high attention to detail, and a focus on data accuracy and on-time/on-quality dossier delivery.
Strong communication and stakeholder management skills; Fluent English is required, French is a plus.
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS SASEmployment Type:
Permanent-------
Classe Emploi (France): Classe F12Experience Level:
ProfessionalJob Family:
Improvement & Performance ManagementBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- First experience in an aviation services activity
- Engineering or financial background
- Ability to understand complex contractual conditions and program precedence
- Advanced knowledge of Google Workspace and Microsoft Excel
- Proficiency in Skywise
- Strong multitasking, organizational, attention-to-detail, and data-accuracy skills
- Strong communication and stakeholder management skills
- Fluent English
- French language skills
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
