Salary:
£28,000.00 - £28,000.00 Per year
We are looking for Customer Services Advisors to join our award winning Contact Centre Team in Hertford.
You'll be speaking to our customers and supporting them with a range of queries. Collaborating with colleagues across the business for answers where needed.
You could be reporting repairs, answering questions about rent payments, handling complaints, reporting anti social behaviour and other general enquiries around rehousing and SNG.
What you need to know
- You'll need to be able to start with us on the 14th December
- You will need to be fully flexible between 8.00am and 6.00pm Monday to Friday
- The first 6 months will be based in our Hertford office, you'll then move to hybrid working
- This role will be fixed term for 12 months
- You'll need to be available over Christmas, although we close at 1.00pm on Christmas Eve and all of the bank holidays!
- We will be interviewing on the 16th and 17th November in Hertford
About you
You will have experience working in a busy customer service environment, focusing on a great customer experience and the resolution of customers queries.
This is an incredibly rewarding job in a great team, but you'll need to be resilient and able to have, sometimes difficult conversations with our customers.
You'll have the ability to take responsibility for the service you deliver, a professional attitude, good timekeeping and reliability.
You will be using our IT systems to help solve the customers queries, and recording and searching for information, so excellent IT skills including MS Office and Outlook are a must. Alongside the ability to adapt to our customer relationship management (CRM) systems.
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Skills Required
- Experience working in a busy customer service environment
- Experience focusing on customer experience and resolving customer queries
- Resilience and ability to handle difficult customer conversations
- Professional attitude, good timekeeping, and reliability
- Excellent IT skills, including Microsoft Office and Outlook
- Ability to adapt to customer relationship management systems
- Availability to start on 14 December
- Flexibility to work between 8:00am and 6:00pm, Monday to Friday
- Availability to work over Christmas
What We Do
SNG (Sovereign Network Group) is a leading UK-based housing association formed in October 2023 through the merger of Sovereign and Network Homes. The organization provides over 85,000 quality, affordable homes and invests in communities across the South of England, including London. Their mission is to provide good, affordable homes and places that people love for generations, aiming to create thousands of new affordable homes every year.
