Job Description:
The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.
Qualifications
- Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
- Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
- Advanced level of English proficiency
- Strong command of MS Office applications
- Competency in data analysis and reporting
- Customer-oriented with strong communication and follow-up skills
- Ability to adapt to a fast-paced and dynamic work environment
- Experience with SAP is preferred
Job Description
- Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
- Monitor customer forecasts to achieve sales targets.
- Receive customer requests and evaluate them to convert into orders.
- Coordinate and follow up on customer orders with the production planning team.
- Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
- Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
- Track historical sales performance and inventory levels, and manage supply and sales planning activities.
- Prepare daily, weekly, and monthly customer reports.
- Regularly follow department SOPs and update them when necessary.
- Monitor and support monthly closing processes.
Skills Required
- Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
- Minimum 3 years of experience in sales and customer service positions within multinational companies
- Advanced English proficiency
- Strong command of Microsoft Office applications
- Competency in data analysis and reporting
- Customer-oriented communication and follow-up skills
- Ability to adapt to a fast-paced and dynamic work environment
- Experience with SAP
What We Do
Crown is a worldwide leader in the design, manufacture, and sale of packaging products and equipment for consumer and industrial products. Crown's packaging for consumer products include steel and aluminum cans for food, beverage, household and other consumer products, glass bottles for beverage product and metal vacuum closures and steel crowns sold through Crown's sales organization to the soft drink, food, citrus, brewing, household products, personal care and various other industries. Crown's packaging for industrial products includes steel and plastic strap consumables and equipment, paper based protective packaging, and plastic film consumables and equipment, which are sold into the metals, food and beverage, construction, agricultural, corrugated, and general industries. At December 31, 2021, the Company operated over 200 manufacturing plants along with sales and service facilities throughout 40 countries and had approximately 26,000 employees. Consolidated net sales for Company in 2021 were $11.4 billion with 56% derived from operations outside the US and Canada.
