To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.
Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.
The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.
If you are an experienced and empowering leader with a customer satisfaction focus, apply to join our team as our next Customer Service Team Leader!
The Job:
- Directly manage a team of 10-15 agents supporting customers via email, phone and chat.
- Support your team’s development and maintain a high bar to drive continuous improvement, connection and culture.
- Ensure that KPIs, deadlines and all internal and external commitments are met.
- Identify opportunities to improve the customer experience and team efficiency.
- Perform data analysis for performance trends, leverage the data to scope project plans or solution proposals.
- Prioritize tasks and reallocate resources as needed, ensure adequate coverage to meet our customer commitments.
- Manage the team through change effectively.
You:
- 2+ years of experience leading teams in a Customer Support environment
- Fluency in English and German/Italian/French
- Successful track record of managing high performing teams
- Strong written and verbal empathetic communication skills
- Data analysis skills (preferably Google Sheets + Dashboards)
- High School degree or equivalent
Bonus Skills:
- Technical support experience
- Engineering related experience
- Experience as a first line Customer Agent
- B2B support experience
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
We Offer:
- Catered lunch at the office 3 days per week
- Private health insurance with Medicover (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Free beverages and snacks at the office
- All You Can Move sports pass with 7000 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Formlabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Formlabs and has not been reviewed or approved by Formlabs.
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Healthcare Strength — Healthcare coverage is positioned as generous, with medical, dental, and vision premiums heavily employer-paid and sometimes described as fully covered. This strength appears to be a consistent bright spot within the overall package.
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Parental & Family Support — Paid parental leave is described as substantial, with a return-to-work program referenced after leave. This supports employees during major life events and signals investment in family-related benefits.
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Equity Value & Accessibility — Equity participation is presented as broadly available through stock options or RSUs, framing employees as owners who can benefit from company success. This can materially improve total compensation for those who value longer-term upside.
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What We Do
We’re a passionate team of engineers, designers, and problem-solvers. Started out of MIT in 2011, Formlabs now employs over 700 people across offices in Germany, Japan, China and Somerville, Massachusetts. We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.
Why Work With Us
We’ve built a team 700+ strong across the world, and still counting. We look for people with an insatiable curiosity, a willingness to question the status quo, and a high capacity to get things done.
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