- Lead and mentor your team by providing coaching, constructive feedback, and fostering empowerment and trust.
- Proactively shape and foster adaptability within your team, setting a positive tone to thrive in an evolving and dynamic environment.
- Actively handle customer inquiries through multiple channels, including WhatsApp, chat, email, and phone, demonstrating exceptional customer advocacy.
- Manage team schedules and shifts to meet staffing guidelines.
- Oversee workload prioritization, distribution, and essential administrative tasks such as attendance management, productivity tracking, and time off requests.
- Conduct regular performance reviews focused on each team member's case handling contribution, Average Handle Time (AHT), and Quality Assurance scores.
- Adapt flexibly to changing schedules and evolving customer and team expectations.
- You keep day-to-day on track- supporting the team with clear guidance, hands-on coordination, and a steady presence to keep work flowing and priorities clear.
- Proven customer service experience with strong proficiency in CRM and ticketing tools.
- Strong organizational and prioritization skills, with a proactive, solution-oriented mindset.
- Excellent communication and interpersonal skills, capable of building trust and empowering team members.
- Flexible to accommodate operational requirements, including weekends, full-time on-site role at Amsterdam RAI.
- Fluent in English; additional languages are a plus.
- Competencies: Leadership & Team Development:
- Mentor and coach team members
- Collaborate with training team to identify and knowledge gaps
- Foster a supportive team environment, demonstrating strong prioritization and active listening skills.
- Conducting regular 1:1s to discuss performance
- Set performance goals and provide structured feedback.
- Recognize achievements and proactively address performance improvement opportunities.
- Customer Service Excellence: 50% time distribution
- Act as a customer advocate, efficiently handling inquiries across all service channels (WhatsApp, chat, email, phone).
- Communication & Interpersonal Skills:
- Clearly and empathetically communicate with team members and across departments.
- Exhibit proactive problem-solving and effective prioritization abilities.
- Adaptability & Flexibility:
- Adapt to changing schedules and operational needs.
- Navigate evolving customer and team expectations confidently.
- Take charge of every customer interaction. Lean on your team for coaching when you need it, but keep things moving by handling routine issues independently.
- Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring.
- Growth, we value your potential and will support your development and learning journey.
- Be part of a high-performing team that pairs serious dedication with genuine camaraderie - supporting one another every step of the way.
- 40% discount on all Suitsupply products.
Top Skills
What We Do
Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
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