Customer Service Specialist
We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present him/herself to others in a professional manner.
Tasks and Responsibilities of a Customer Service Specialist
- Interact with customers daily to inform of client products and services.
- Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
- Ensure and provide quality service to external customers.
- Answer all external customer inquiries in a timely and professional manner.
- Process sales orders and data entry with high-level accuracy.
- Take initiative and resolve and de-escalations or complaints.
- Maintain a positive representation of the company and associated brands at all times.
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a successful, professional Sales / Customer Retention position.
- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
- Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training.
Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives in the customer service and sales departments. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long-term customer loyalty.
We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Customer Service Specialists will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.
Requirements of a Customer Service Specialist:
- Must have great attention to detail.
- Must be a team player.
- Previous customer service and sales experience are a plus.
- Must have strong communications skills.
- Must be organized.
- Must be personable and comfortable interacting with customers daily.
Qualifications:
- Desire to participate in professional development and take on new responsibilities
- Self-motivated and comfortable working both independently and as part of a team
- Customer service or customer relationship experience
- Ability to perform at a high level in a fast-paced environment
- Degree preferred
Position Benefits:
- Competitive wages
- Merit-based advancement
- Uncapped bonuses & incentive plan
- Company event
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What We Do
Encompass Core is a well-known marketing firm that helps people to reach out to its audience in the most effective way. We give a fully integrated approach to marketing, with all the services one needs under one roof. We focus on doing what’s right for our clients, which means creating something that will leave a long-lasting impression in the mind of people. We go above and beyond to understand our clients’ business and it’s market. This is one of our techniques that allows us to get the desired results. Our services not only enhance the customer experience but also fulfills most of our business goals.
At Encompass Core, we strongly feel that our people build our business, and without their efforts and hard work, it’s difficult for us to succeed in what we do. Each of our associates has the potential to make an impact in their communities and develop new and creative campaigns towards our clients’ customer acquisition needs.
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