Suitsupply is continuously growing. We are expanding our global presence by opening new stores worldwide, innovating in eCommerce and blurring the line between in-store and online experiences. For our international, service-driven and dynamic Customer Service team, we are hiring for the role of Customer Service Specialist based in our Dallas Office. Your typical day includes:
- Full-spectrum customer support; from sizing and styling advice to logistics and account maintenance
- Identifying and facilitating online sales, deliveries and returns
- Coordinating with our physical stores to ensure optimal customer experience
This job might be for you if you have:
- Relevant education and/or experience in service management, retail or fashion
- Sales and clientele experience in the fashion or hospitality industries
- A service-oriented mindset and the ability to think creatively and solve problems
- Flexibility to work varying shifts, including nights, weekends, and holidays
What do you get in return?
- A place among our exciting, fast-paced and expanding global brand
- Responsibility and empowerment to act. We value autonomy and individual initiative; we do not require excessive approval for routine scenarios
- The freedom and flexibility to make sure you reach your personal potential
- Competitive pay ($21 - $24) and commission structure
- 40% discount on all Suitsupply products
What We Do
Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
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