CUSTOMER SERVICE – RESEARCH

Posted 14 Days Ago
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Azcapotzalco, Ciudad De México
Hybrid
Entry level
Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI
Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.
The Role
Assist with user testing execution, participant recruitment, and support User Research staff day-to-day. Ensure participant comfort and data collection efficiency.
Summary Generated by Built In

Opportunities:

  • Get on the job training and mentoring from industry experts in user research and technology development.
  • Help support the development of AI training in consumer devices.
  • Work in User testing for New Technology!

Responsibilities:

  • Assists with the execution of user-testing including setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
  • Provide great experience for participants in the study and guide them through prompts needed for data collection.
  • Maintain lab and equipment.
  • Support in participant’s recruitment for the demographic needs of the study
  • Support all User Research staff in day-to-day tasks.

Moderator Profile

  • A High School diploma or College degree in research development or a field focusing on human subject research (e.g., psychology, human computer interaction, human factors, communications, market research, anthropology, or similar).
  • Good interpersonal communication and relationship building. Must be able to make participants feel comfortable (both written and verbal)
  • Excellent organizational and analytical skills
  • Adaptable and quick learner that enjoys tackling a large variety of problems.
  • Must be able to handle a variety of responsibilities without getting overwhelmed.
  • Must be good at time management and work well in a fast-paced study environment.
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The Company
Englewood, CO
830 Employees
Year Founded: 2009

What We Do

At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.

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Navixus (Formerly Eventus Solutions Group) Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.

Typical time on-site: Not Specified
Englewood, CO
The Denver Tech Center is just south of the city of Denver. We are walking distance to the Lincoln Avenue RTD station, restaurants, trails, and more.

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