Customer Service Representative (Sales Support) | OmniCable
Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
Customer Service Rep (Sales Support) Responsibilities:
- Support Account Managers by assisting with customer needs, issues, and other related administrative duties
- Establish and maintain positive work relationships with internal team and customers
- Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
- Support order completion with customers as needed
- Receive and coordinate incoming call overflow
- Enter and maintain customer information, questions, and issues in OPUS and SFDC
- Provides friendly and efficient Customer Service throughout.
Our Opportunity:
OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers. Since our founding in 1977, we only sell to distributors.
OmniCable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement: To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.
We believe in empowering your future!
Work Experience
Customer Service Rep (Sales Support) Job Requirements:
- High School Diploma
- Microsoft Office Proficiency
- Exceptional organizational & time management skills
- Strong communication & interpersonal skills
Bonus:
- Bachelor’s Degree, or equivalent experience
- Salesforce.com proficiency (or another CRM system)
- Experience with service industry or call center
- Experience with industrial sales
Benefits
Besides earning a competitive wage, OmniCable offers these other great benefits:
- Competitive Medical / Dental / Vision / Prescription Plans
- No-cost Life / STD / LTD / AD&D
- Health Savings & Dependent Care Accounts
- 401k Retirement Savings Plan with competitive employer match
- Tuition Reimbursement
- Scholarship Fund
- Flexible Workplace
Skills Required
- High School Diploma
- Microsoft Office proficiency
- Exceptional organizational and time management skills
- Strong communication and interpersonal skills
- Bachelor's degree or equivalent experience
- Salesforce.com proficiency or experience with another CRM system
- Experience in the service industry or a call center
- Experience with industrial sales
OmniCable Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is often described as solid and, in some locations, immediately available upon hire, with options that can be affordable. Wellness resources and mental‑health support further bolster the medical, dental, and vision offering.
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Retirement Support — A 401(k) with company match and profit sharing is consistently cited as part of the package. While opinions on generosity vary, the inclusion of matching and profit‑sharing elements is considered a meaningful long‑term benefit.
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Leave & Time Off Breadth — Paid time off is frequently characterized as solid, with references to vacation, paid holidays, and floating holidays. Some sources also note early or day‑one eligibility for PTO depending on location.
OmniCable Insights
What We Do
OmniCable is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers. Since our founding in 1977, we only sell to distributors. Mission Statement: “To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.”
Why Work With Us
At OmniCable, we're empowered to make an impact every day in a hands-on, collaborative environment where we grow, feel supported, and deliver at the highest level — leading the industry that powers and keeps the world connected.
OmniCable Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
