About CSS Medical & Respiratory
CSS Medical & Respiratory is a healthcare support company dedicated to providing high-quality medical and respiratory equipment and services to patients and healthcare providers. We are committed to delivering exceptional customer care, timely service, and reliable support to improve patient outcomes and satisfaction.
Position Summary
We are seeking a professional and dependable Remote Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for patients, healthcare providers, and partners, assisting with inquiries, orders, and support related to medical and respiratory equipment and services.
Key Responsibilities
- Answer inbound calls, emails, and messages from patients and healthcare providers in a professional and timely manner
- Assist customers with product inquiries, order placement, order status, and general support
- Provide accurate information regarding medical and respiratory equipment and services
- Document all customer interactions in the company’s CRM system
- Resolve customer concerns and escalate issues when necessary
- Coordinate with internal departments such as billing, shipping, and operations
- Maintain confidentiality and comply with HIPAA and company policies
- Deliver excellent customer service and maintain a positive customer experience
Qualifications
- High school diploma or equivalent required
- 1+ year of customer service experience (healthcare or medical industry preferred)
- Previous remote work experience is a plus
- Excellent verbal and written communication skills
- Strong computer skills and ability to learn new systems quickly
- Ability to multitask, prioritize, and work independently
- Professional, reliable, and detail-oriented
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Flexible remote work environment
- Training provided
- Opportunities for growth and advancement
Top Skills
What We Do
At CSS Medical & Respiratory, we understand that living with certain medical conditions and disorders or recovering from injuries and surgeries can be difficult to cope with. We also understand that shopping for specialty products can be frustrating. It is this understanding that leaves us confident that our trained and experienced consultants will help you find the right solution for managing your condition and regaining your independence. We provide quality care and products in a comfortable and professional setting, and we offer educational information designed to help you come to a better understanding of your condition and its methods of treatment.
Why Work With Us
Our Mission Statement Our mission is to be the leading provider of respiratory and medical equipment by providing quality products and comprehensive service throughout the continuum of care. Our journey to be the leader is fueled by the collective vision to improve the quality of life for those who use our products and those who depend on prompt
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